SupportBee
SupportBee: A focused shared inbox help desk for email-first support teams. Ranked #58 of 100 in Help Desk Software by our editors (4.0/10); pricing: 14-day trial; best for email-first teams needing collaboration controls.
At a glance
- Editor score4.0 / 10
- Pricing14-day trial
- Best forEmail-first teams needing collaboration controls
- Free planNo
- Paid from$17/seat/mo
- Facts checked20 Sep 2026
Where it wins
- Shared inbox turns support emails into assignable tickets
- Knowledge base, portal, reporting, CSAT, and audit trails
- REST API plus Gmail, Outlook, and 40+ third-party integrations
Where it doesn't
- No free plan; paid plans start at $17 per seat monthly
- Customer portal and audit history require the Enterprise tier
- Enterprise starts at $21 annually or $25 monthly per seat
Our verdict on SupportBee
SupportBee is a web-based help desk for teams that manage customer service through email. It converts incoming messages into tickets in a shared inbox, then supports assignment to users or teams, private comments, draft replies, labels, snippets, and conditional filters. Its audience is support teams that want email-centered ticket management with collaboration controls rather than a broad omnichannel system. The product also includes a knowledge base, customer satisfaction ratings, reporting, and a REST API.
Pricing is paid-only, with a 14-day free trial. Startup costs $17 per seat per month when billed annually or $20 when billed monthly. It includes the shared inbox, snippets, one knowledge base and one team, filters, basic integrations, and API access. Enterprise costs $21 per seat per month annually or $25 monthly. It adds enterprise integrations, business hours, customer portal software, audit log and data history, and portal access for customer groups. The customer portal is therefore a higher-tier capability rather than part of the entry plan.
SupportBee fits teams that want a focused email workflow with clear ownership and internal collaboration. Its ecosystem covers Gmail, Google Workspace, Microsoft Outlook, Office 365, SMTP-compatible email providers, and 40+ third-party apps, while the API supports tickets, customers, agents, reports, and workflow automation. Reporting includes ticket volume, first response times, agent activity, and business-hours-based response times. Teams needing shared inbox controls, a knowledge base, a portal, and audit trails can find a broad feature set here. Teams seeking a free starting tier or a lower-cost entry point should choose an alternative.
Your product? Our editors can test SupportBee in depth and publish a review, labelled as paid · from $149/mo →
SupportBee pricing
All 2 SupportBee plans and prices →
SupportBee fact sheet
| Free plan | No |
|---|---|
| Paid from | $17/seat/mo |
| Shared inbox | Yes |
| SLA management | Not verified |
| Help center | Yes |
| Ticket automation | Yes |
| Customer portal | Yes |
| API access | Yes |
| Included agent seats | Not verified |
| Free trial | 14 days · no card needed |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR, 2FA |
| Support | Email, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 40+ integrations: Linear, Notion, Pipedrive, Slack, Asana, Basecamp … See all → |
| Pricing | 14-day trial (source) |
| Website | supportbee.com |
| Facts checked | 20 Sep 2026 |
SupportBee integrations
SupportBee lists 40+ integrations on its own site — the 17 named here are the ones its pages call out.
- Linear
- Notion
- Pipedrive
- Slack
- Asana
- Basecamp
- ClickUp
- GitHub Issues
- Trello
- Buildium
- Capsule CRM
- Customer.io
- Insightly
- Highrise
- PostHog
- QuickBooks
- Webhooks
See all SupportBee integrations →
Alternatives to SupportBee
- FreshdeskA mature omnichannel help desk with ticketing, automation, AI, and analytics.9.3
- Zoho DeskA broad help desk with a free plan, multichannel support, automation, SLAs, and self-service tools.9.2
- Salesforce Service CloudA deeply capable service platform whose higher tiers carry significant per-user costs.9.1
See all SupportBee alternatives →
Also Ranked In
SupportBee is ranked in 6 of our directories.
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Featured on iTechGuides
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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