Maxdesk
Maxdesk: A workspace-priced ticket inbox with a free plan and AI tools on Elite. Ranked #19 of 30 in Shared Inbox Software by our editors (5.9/10); pricing: Free plan · paid from $20/mo; best for small teams wanting free ticket-style inboxes.
At a glance
- Editor score5.9 / 10
- PricingFree plan · paid from $20/mo
- Best forSmall teams wanting free ticket-style inboxes
- Free planYes
- Shared mailboxes1
- Facts checked19 Sep 2026
Where it wins
- Free plan includes unlimited agents and email-to-ticket handling.
- Ownership, internal notes, SLAs, and routing support ticket workflows.
- Elite adds AI agents, response assistance, and live translations.
Where it doesn't
- Free automations have limited active rules.
- The product is web and API only, with no listed integrations or mobile apps.
- The listed shared mailbox count is one.
Our verdict on Maxdesk
Maxdesk turns incoming email into threaded tickets for customer-support and internal service teams. Conversations can have one owner, statuses, priorities, internal notes, and SLA timers, while a knowledge base and templates support repeatable responses. Its pricing is per workspace rather than per agent, and the Free plan includes unlimited agents and tickets within fair usage. That makes it a practical starting point for small teams that want a ticket-style shared inbox without an initial subscription cost; teams that need multiple shared mailboxes or a mobile workflow should look elsewhere.
The published plans show a clear progression. Free includes email-to-ticket, basic SLA policies and business hours, templates, a knowledge base, and no-code automations with limited active rules. Pro costs $20 per workspace per month and adds custom branding, advanced reports and export, higher storage and attachment limits, twelve-month rolling data retention, and removal of ads and the Maxdesk footer. Elite costs $99 per workspace per month and adds two AI agents, up to 5,000 AI responses per month, context-aware conversations, an AI Copilot and response assistant, and live translations. The workspace-based model keeps the listed price independent of agent count.
Operationally, Maxdesk covers core inbox coordination with assignment, routing, tagging, escalation, auto-reply rules, dashboards, and breach alerts for SLA targets. The feature set is centered on its standalone web and API access: no integrations or mobile apps are listed. That narrower ecosystem may suit a team comfortable handling support in a browser, but it is a drawback for groups that need connections to other platforms or mobile access. Choose Maxdesk for affordable, email-led ticket handling and basic knowledge management; consider another option if broader platform connectivity is central to the workflow.
Maxdesk pricing
All 3 Maxdesk plans and prices →
Maxdesk fact sheet
| Free plan | Yes |
|---|---|
| Paid from | Not verified |
| Shared mailboxes | 1 |
| Internal comments | Yes |
| Collision detection | Not verified |
| Assignment automation | Yes |
| Mail platforms | Standalone |
| Mobile apps | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Pricing | Free plan · paid from $20/mo (source) |
| Website | maxdesk.ai |
| Facts checked | 19 Sep 2026 |
Alternatives to Maxdesk
- FrontA full-service support workspace with shared inboxes, ticketing, and omnichannel tools.9.0
- HiverHiver combines collaborative email, ticketing and helpdesk features, with a free plan and paid tiers.8.4
- Help ScoutA free-to-paid support platform with strong collaboration, automation, and help-center depth.7.9
See all Maxdesk alternatives →
Also listed in
Used Maxdesk? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Maxdesk for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Maxdesk is listed in our Shared Inbox Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/maxdesk/"><img src="https://www.itechguides.com/best/badge/maxdesk.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Guides on shared inbox software
Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.
Last updated · How we research and update