Best Maxdesk Alternatives in 2026
The top Maxdesk alternatives are Front, Hiver and Help Scout: 15 shared inbox software our editors would look at instead of Maxdesk, in our ranking order.
Maxdesk: A workspace-priced ticket inbox with a free plan and AI tools on Elite. Where it falls short: free automations have limited active rules..
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Best forFull-service support teams
A full-service support workspace with shared inboxes, ticketing, and omnichannel tools.
9.0/10★★★★☆Visit Front -
Best forTeams needing inbox plus helpdesk tools
Hiver combines collaborative email, ticketing and helpdesk features, with a free plan and paid tiers.
8.4/10★★★★☆Visit Hiver -
Best forSupport teams wanting a free-to-paid help desk
A free-to-paid support platform with strong collaboration, automation, and help-center depth.
7.9/10★★★★☆Visit Help Scout -
Best forGmail teams needing board-based workflows
Drag adds assignments, automation, and visual boards to shared inboxes in Gmail.
- Mobile apps
- Collision detection
- Assignment automation
7.9/10★★★★☆Visit Drag -
Best forBudget-conscious teams needing multichannel inboxes
A low-cost shared inbox with assignments, internal discussions and multichannel messaging.
- Mobile apps
- Collision detection
- Assignment automation
7.9/10★★★★☆Visit Zoho TeamInbox -
Best forGmail teams wanting visual task workflows
Sortd adds assignments, team collaboration and visual task boards to Gmail.
- Mobile apps
- Collision detection
- Assignment automation
7.5/10★★★★☆Visit Sortd -
Best forTeams coordinating support, sales, or agency communications
A shared inbox for teams that need collaboration across channels, tasks, and calendars.
7.4/10★★★★☆Visit Missive -
Best forSmall teams needing affordable multichannel support
An affordable shared inbox with collaboration tools and channels that expand on higher tiers.
- Mobile apps
- Collision detection
- Assignment automation
7.2/10★★★★☆Visit Helpwise -
Best forTeams sharing Gmail and Outlook support
A shared inbox for client-facing teams, with AI memory, source-linked answers and reply drafts.
- Collision detection
- Assignment automation
- Internal comments
6.9/10★★★☆☆Visit Sektra AI -
Best forGmail teams needing simple ticket workflows
Keeping adds assignments, internal notes, and ticket tracking to shared Gmail inboxes.
- Collision detection
- Assignment automation
- Internal comments
6.7/10★★★☆☆Visit Keeping -
Best forGmail teams prioritizing AI productivity
A Gmail-centered shared inbox with AI and workflow tools, priced per user.
6.6/10★★★☆☆Visit Gmelius -
Best forTeams sharing Gmail and Outlook inboxes
Jelly brings Gmail and Outlook team inboxes together with assignment and collaboration tools.
- Collision detection
- Assignment automation
- Internal comments
6.6/10★★★☆☆Visit Jelly -
Best forSmall teams coordinating customer email in Gmail
A focused Gmail collaboration layer with shared inbox tools and clear per-user pricing.
- Mobile apps
- Collision detection
- Assignment automation
6.5/10★★★☆☆Visit ShareMail -
Best forSmall teams managing support through shared email
A focused email helpdesk with shared workflows, from $10 per user per month.
- Mobile apps
- Assignment automation
- Internal comments
6.4/10★★★☆☆Visit Canary -
Best forSmall Gmail and Outlook teams exploring free collaboration
A shared Gmail and Outlook workspace with threaded conversations and team coordination tools.
- Mobile apps
- Collision detection
- Internal comments
6.3/10★★★☆☆Visit Coherence
Maxdesk Alternatives: Common Questions
What is the best alternative to Maxdesk?
Front: #1 in our Shared Inbox Software ranking, with an editor score of 9.0 out of 10. A full-service support workspace with shared inboxes, ticketing, and omnichannel tools.
Is there a free alternative to Maxdesk?
Yes. Hiver, Help Scout, Zoho TeamInbox and Coherence have a free plan or a free tier.
What is the cheapest paid alternative to Maxdesk?
Of the alternatives here that publish a price, ShareMail starts lowest, at $6/user/mo.
Maxdesk vs Each Alternative
| # | Tool | Free plan | Paid from | Shared mailboxes | Internal comments | Collision detection | Assignment automation | Mail platforms | Score |
|---|---|---|---|---|---|---|---|---|---|
| 19 | Maxdesk | Yes | — | 1 | Yes | — | Yes | Standalone | 5.9 |
| 1 | Front | No | $25/user/mo | — | — | — | — | — | 9.0 |
| 2 | Hiver | Yes | $25/user/mo | — | — | — | — | — | 8.4 |
| 3 | Help Scout | Yes | $25/user/mo | — | — | — | — | — | 7.9 |
| 4 | Drag | No | $12/user/mo | — | Yes | Yes | Yes | Gmail | 7.9 |
| 5 | Zoho TeamInbox | Yes | — | — | Yes | Yes | Yes | Standalone | 7.9 |
| 6 | Sortd | No | $10/user/mo | 2 | Yes | Yes | Yes | Gmail | 7.5 |
| 7 | Missive | No | $14/user/mo | — | — | — | — | — | 7.4 |
| 8 | Helpwise | No | $12/user/mo | 3 | Yes | Yes | Yes | Gmail and outlook | 7.2 |
| 9 | Sektra AI | No | $29/user/mo | 2 | Yes | Yes | Yes | Gmail and outlook | 6.9 |
| 10 | Keeping | No | $14/user/mo | 2 | Yes | Yes | Yes | Gmail | 6.7 |
| 11 | Gmelius | No | $19/user/mo | — | — | — | — | — | 6.6 |
| 12 | Jelly | No | — | 3 | Yes | Yes | Yes | Gmail and outlook | 6.6 |
| 13 | ShareMail | No | $6/user/mo | 1 | Yes | Yes | Yes | Gmail | 6.5 |
| 14 | Shared Inbox by Canary | No | $10/user/mo | 1 | Yes | — | Yes | Gmail and outlook | 6.4 |
| 15 | Coherence | Yes | — | — | Yes | Yes | — | Gmail and outlook | 6.3 |
Guides on Shared Inbox Software
Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
Last updated · How we research and update