Hiver review
A flexible help desk for teams that want shared inboxes, workflows, and support tools in Gmail.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Hiver is a customer service and help desk platform for support, operations, finance, HR, and IT teams. Its Gmail experience adds shared inboxes, ticketing, workflows, AI assistance, and reporting inside team email, while Hiver Omni provides a dedicated web-based workspace for omnichannel support. The product is suited to teams that want structured support operations without separating every customer conversation from their existing email environment.
The published plans show no free plan, a 7-day free trial, and three paid tiers billed annually or monthly. Growth costs $25 per user per month and includes shared inboxes and ticketing, a Help Center, rule-based automations, pre-built analytics, and basic integrations. Pro costs $55 per user per month and adds a customer portal, SLAs, CSAT surveys, advanced analytics, API access, and premium integrations. Elite costs $85 per user per month and adds AI QA, AI Insights, skill-based routing, Custom Objects, SSO, and custom roles. This structure makes Growth a practical entry point, while Pro is the more complete fit for teams managing formal service targets and customer self-service.
Hiver’s ecosystem covers web, a Chrome extension, iOS, Android, and an API. Integrations include Slack, Asana, Shopify, Salesforce, HubSpot, NetSuite, Jira, Linear, Google Drive, Notion, Confluence, and Zapier, with REST API access for custom integrations. Shared inboxes, routing, Help Centers, customer portals, AI Agents, AI Copilot, SLA reporting, and CSAT reporting give it scope beyond basic email assignment. Choose Hiver if team email is central to support and you need progressive automation and service controls. Consider another help desk if you want one unified product experience rather than choosing between Hiver Omni and Hiver in Gmail.
Hiver pros and cons
- Where it wins
- Shared inboxes, ticket routing, ownership, and workflow automation
- Help Centers, customer portals, SLAs, CSAT, and reporting
- Integrations with Slack, Salesforce, HubSpot, Jira, and Zapier
- Where it doesn't
- Advanced analytics, API access, and SLAs start on Pro
- AI QA, skill-based routing, and SSO require Elite
- Hiver is offered through separate Omni and Gmail products
Hiver fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update