Ticketing Software head-to-head

Compare any two ticketing software

First tool #1 Freshdesk · 9.3 #2 Zoho Desk · 8.7 #3 ManageEngine ServiceDesk Plus · 8.3 #4 GLPI · 7.7 #5 SolarWinds Service Desk · 7.3 #6 Help Scout · 7.1 #7 ServiceNow ITSM · 7.0 #8 TOPdesk · 6.9 #9 Front · 6.8 #10 BoldDesk · 6.6 #11 Jira · 6.3 #12 Hiver · 6.3 #13 Zammad · 6.2 #14 LiveAgent · 6.1 #15 UVdesk · 6.1 #16 Zendesk AI Agents · 6.0 #17 Gladly · 6.0 #18 Deskpro · 6.0 #19 ConnectWise PSA · 5.9 #20 Kustomer · 5.9 #21 eDesk · 5.6 #22 Gorgias · 5.5 #23 SysAid · 5.5 #24 Dixa · 5.3 #25 InvGate Service Desk · 5.3 #26 Re:amaze · 5.2 #27 SupportPal · 5.2 #28 osTicket · 5.1 #29 Kayako · 5.0 #30 Atera · 5.0 vs Second tool #1 Freshdesk · 9.3 #2 Zoho Desk · 8.7 #3 ManageEngine ServiceDesk Plus · 8.3 #4 GLPI · 7.7 #5 SolarWinds Service Desk · 7.3 #6 Help Scout · 7.1 #7 ServiceNow ITSM · 7.0 #8 TOPdesk · 6.9 #9 Front · 6.8 #10 BoldDesk · 6.6 #11 Jira · 6.3 #12 Hiver · 6.3 #13 Zammad · 6.2 #14 LiveAgent · 6.1 #15 UVdesk · 6.1 #16 Zendesk AI Agents · 6.0 #17 Gladly · 6.0 #18 Deskpro · 6.0 #19 ConnectWise PSA · 5.9 #20 Kustomer · 5.9 #21 eDesk · 5.6 #22 Gorgias · 5.5 #23 SysAid · 5.5 #24 Dixa · 5.3 #25 InvGate Service Desk · 5.3 #26 Re:amaze · 5.2 #27 SupportPal · 5.2 #28 osTicket · 5.1 #29 Kayako · 5.0 #30 Atera · 5.0 Compare

Every tool in the ranking is in the list, #1 to #30.

Top matchups The top four, head-to-head

• Freshdesk#1 · 9.3 vs ManageEngine ServiceDesk Plus#3 · 8.3 1 win1 even2 wins Freshdesk leads on 1 of 4 checks, ManageEngine ServiceDesk Plus on 2, and 1 are even. Free plan only on ManageEngine ServiceDesk Plus Freshdesk vs ManageEngine ServiceDesk Plus →
• Zoho Desk#2 · 8.7 vs ManageEngine ServiceDesk Plus#3 · 8.3 1 win2 even1 win Zoho Desk leads on 1 of 4 checks, ManageEngine ServiceDesk Plus on 1, and 2 are even. Customer portal only on Zoho Desk Zoho Desk vs ManageEngine ServiceDesk Plus →
• Freshdesk#1 · 9.3 vs GLPI#4 · 7.7 1 win1 even2 wins Freshdesk leads on 1 of 4 checks, GLPI on 2, and 1 are even. Free plan only on GLPI Freshdesk vs GLPI →
• Zoho Desk#2 · 8.7 vs GLPI#4 · 7.7 1 win2 even1 win Zoho Desk leads on 1 of 4 checks, GLPI on 1, and 2 are even. Customer portal only on Zoho Desk Zoho Desk vs GLPI →

Every top-8 matchup 15 comparisons, grouped by tool

• Freshdesk#1 · 9.3
  • vsFreshdesk vs ManageEngine ServiceDesk Plus8.3
  • vsFreshdesk vs GLPI7.7
  • vsFreshdesk vs SolarWinds Service Desk7.3
  • vsFreshdesk vs ServiceNow ITSM7.0
  • vsFreshdesk vs TOPdesk6.9
• Zoho Desk#2 · 8.7
  • vsZoho Desk vs ManageEngine ServiceDesk Plus8.3
  • vsZoho Desk vs GLPI7.7
  • vsZoho Desk vs SolarWinds Service Desk7.3
  • vsZoho Desk vs ServiceNow ITSM7.0
  • vsZoho Desk vs TOPdesk6.9
• ManageEngine ServiceDesk Plus#3 · 8.3
  • vsManageEngine ServiceDesk Plus vs Freshdesk9.3
  • vsManageEngine ServiceDesk Plus vs Zoho Desk8.7
  • vsManageEngine ServiceDesk Plus vs Help Scout7.1
• GLPI#4 · 7.7
  • vsGLPI vs Freshdesk9.3
  • vsGLPI vs Zoho Desk8.7
  • vsGLPI vs Help Scout7.1
• SolarWinds Service Desk#5 · 7.3
  • vsSolarWinds Service Desk vs Freshdesk9.3
  • vsSolarWinds Service Desk vs Zoho Desk8.7
  • vsSolarWinds Service Desk vs Help Scout7.1
• Help Scout#6 · 7.1
  • vsHelp Scout vs ManageEngine ServiceDesk Plus8.3
  • vsHelp Scout vs GLPI7.7
  • vsHelp Scout vs SolarWinds Service Desk7.3
  • vsHelp Scout vs ServiceNow ITSM7.0
  • vsHelp Scout vs TOPdesk6.9
• ServiceNow ITSM#7 · 7.0
  • vsServiceNow ITSM vs Freshdesk9.3
  • vsServiceNow ITSM vs Zoho Desk8.7
  • vsServiceNow ITSM vs Help Scout7.1
• TOPdesk#8 · 6.9
  • vsTOPdesk vs Freshdesk9.3
  • vsTOPdesk vs Zoho Desk8.7
  • vsTOPdesk vs Help Scout7.1

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Compiled by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated 28 Sep 2026 · How we research and update