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Head-to-head · Ticketing Software

Freshdesk vs GLPI

  • Updated Sep 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Freshdesk #1 in Ticketing Software 9.3/10 From $19/mo (annual) · 14-day trial ✓ 2 of 5 features Visit Freshdesk
GLPI #4 in Ticketing Software 7.7/10 Free plan · paid from €19/user/mo · 45-day trial Free plan✓ 2 of 5 features Visit GLPI

Freshdesk leads on 1 check, GLPI on 2, and 1 is even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFreshdesk · 9.3/10
  • Free planonly GLPI

Freshdesk scores higher on our rubric for ticketing software: 9.3 against 7.7 out of 10; our editors rank them #1 and #4.

GLPI offers free plan; Freshdesk doesn't. Freshdesk offers customer portal; GLPI doesn't publish it. GLPI offers knowledge base; Freshdesk doesn't publish it.

Freshdesk is the better fit for teams wanting established, full-featured customer support. GLPI is the better fit for IT teams wanting open-source ticketing and asset tracking.

  • Freshdesk fits best

    Teams wanting established, full-featured customer support

  • GLPI fits best

    IT teams wanting open-source ticketing and asset tracking

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature Freshdesk 9.3/10 Visit ↗ GLPI 7.7/10 Visit ↗
At a glance
Editor score 9.3 7.7
Ranking #1 in Ticketing Software #4 in Ticketing Software
Best for Teams wanting established, full-featured customer support IT teams wanting open-source ticketing and asset tracking
Pricing model Paid Free plan + paid
Starting price Not published Not published
Free plan — ✓ (best)
Free trial — —
Free trial length 14 days · no card needed 45 days
Deployment Cloud, Mobile Cloud, Self-hosted
Platforms Web, iOS, Android Web
Support Email, Live chat, Phone, Tickets, Community, Docs Tickets
Integrations 1,000+ integrations 8 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Freshdesk 2/5 · GLPI 2/5
SLA management ✓ ✓
Workflow automation Not published Not published
Customer portal ✓ (best) Not published
Knowledge base Not published ✓ (best)
Reporting and analytics Not published Not published
Specs
Included agents Not published Not published
Supported channels Not published Not published
Our review
Pros
  • Combines ticketing, shared inboxes, portal, knowledge base, and SLAs
  • Automation, reminders, escalations, and reporting support ticket workflows
  • Web, mobile, API, and business-app integrations support varied setups
  • Links incident and service-request tickets with hardware and software inventory.
  • Supports configurable SLAs, automated assignment, approvals and reporting.
  • Offers open-source self-hosting alongside cloud plans and identity integrations.
Cons
  • Growth, Pro, and Enterprise are billed per agent annually
  • Advanced routing and customization are reserved for higher-priced plans
  • The free program is limited to 1–2 agents and is time-limited
  • Paid cloud hosting starts at €19 per user per month.
  • Private Cloud costs more at €21 per user per month; Custom requires a quote.
  • Support is ticket-based, with no 24/7 support.
Our verdict

Freshdesk gives customer support teams a shared place to manage inquiries through tickets and an inbox. Its scope extends beyond queue handling: customers can submit and track tickets in a portal, find self-service articles in a knowledge…

Read the review →

GLPI brings IT service management and asset tracking together for organizations handling incidents and service requests alongside infrastructure records. Its help desk covers email intake, custom service catalog forms, routing and a…

Read the review →
  1. FreshdeskTicketing Software 9.3From $19/mo (annual) · 14-day trial
  2. GLPITicketing Software 7.7Free plan · paid from €19/user/mo · 45-day trial

Strengths and trade-offs

  • Freshdesk — where it wins

    • Combines ticketing, shared inboxes, portal, knowledge base, and SLAs
    • Automation, reminders, escalations, and reporting support ticket workflows
    • Web, mobile, API, and business-app integrations support varied setups

    Where it doesn't

    • Growth, Pro, and Enterprise are billed per agent annually
    • Advanced routing and customization are reserved for higher-priced plans
    • The free program is limited to 1–2 agents and is time-limited

  • GLPI — where it wins

    • Links incident and service-request tickets with hardware and software inventory.
    • Supports configurable SLAs, automated assignment, approvals and reporting.
    • Offers open-source self-hosting alongside cloud plans and identity integrations.

    Where it doesn't

    • Paid cloud hosting starts at €19 per user per month.
    • Private Cloud costs more at €21 per user per month; Custom requires a quote.
    • Support is ticket-based, with no 24/7 support.
  • Freshdesk9.3/10 · From $19/mo (annual) · 14-day trial

    A broad ticketing and self-service help desk with plans priced per agent.

    Visit FreshdeskFull verdict →
  • GLPI7.7/10 · Free plan · paid from €19/user/mo · 45-day trial

    GLPI combines service ticketing, asset records and self-service in cloud or self-hosted deployments.

    Visit GLPIFull verdict →

More comparisons

All ticketing software comparisons → · Full ranking →

Guides on ticketing software

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update