Freshdesk vs TOPdesk

Freshdesk9.3Visit TOPdesk6.9Visit

Higher score Freshdesk #1 in Ticketing Software 9.3/10 From $19/mo (annual) · 14-day trial ✓ 2 of 5 features Visit Freshdesk

vs

TOPdesk #8 in Ticketing Software 6.9/10 From £51/mo ✓ 2 of 5 features Visit TOPdesk

• Freshdesk fits best

  Teams wanting established, full-featured customer support

• TOPdesk fits best

  Organizations wanting mature IT service management

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Side by side

Feature	Freshdesk 9.3/10 Visit ↗	TOPdesk 6.9/10 Visit ↗
At a glance
Editor score	9.3	6.9
Ranking	#1 in Ticketing Software	#8 in Ticketing Software
Best for	Teams wanting established, full-featured customer support	Organizations wanting mature IT service management
Pricing model	Paid	Paid
Starting price	Not published	Not published
Free plan	—	—
Free trial	—	—
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Live chat, Phone, Tickets, Community, Docs	Email, Phone, Docs, Community
Compliance	SOC 2, ISO 27001	SOC 2, GDPR, SSO/SAML
Integrations	1,000+ integrations	100+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Freshdesk 2/5 · TOPdesk 2/5
SLA management	✓	✓
Workflow automation	Not published	Not published
Customer portal	✓ (best)	Not published
Knowledge base	Not published	✓ (best)
Reporting and analytics	Not published	Not published
Specs
Included agents	Not published	Not published
Supported channels	Not published	Not published
Our review
Pros	Combines ticketing, shared inboxes, portal, knowledge base, and SLAs Automation, reminders, escalations, and reporting support ticket workflows Web, mobile, API, and business-app integrations support varied setups	Incident, asset, self-service, and knowledge-base tools in one suite Open API, webhooks, and 100+ integrations support connected workflows Mobile apps help operators manage calls and operational tasks
Cons	Growth, Pro, and Enterprise are billed per agent annually Advanced routing and customization are reserved for higher-priced plans The free program is limited to 1–2 agents and is time-limited	No free plan; Essential starts at £51 per agent per month SLA and multi-level change approvals require Engaged or Excellent Support channels do not include 24/7 coverage
Our verdict	Freshdesk gives customer support teams a shared place to manage inquiries through tickets and an inbox. Its scope extends beyond queue handling: customers can submit and track tickets in a portal, find self-service articles in a knowledge… Read the review →	TOPdesk is a service management platform for IT and other service teams that need structured ticket handling, asset records, and request intake. Teams can route, assign, and track incidents; link assets to users through CMDB records; and… Read the review →

Strengths and trade-offs

• Freshdesk — where it wins

  • Combines ticketing, shared inboxes, portal, knowledge base, and SLAs
  • Automation, reminders, escalations, and reporting support ticket workflows
  • Web, mobile, API, and business-app integrations support varied setups

  Where it doesn't

  • Growth, Pro, and Enterprise are billed per agent annually
  • Advanced routing and customization are reserved for higher-priced plans
  • The free program is limited to 1–2 agents and is time-limited

• TOPdesk — where it wins

  • Incident, asset, self-service, and knowledge-base tools in one suite
  • Open API, webhooks, and 100+ integrations support connected workflows
  • Mobile apps help operators manage calls and operational tasks

  Where it doesn't

  • No free plan; Essential starts at £51 per agent per month
  • SLA and multi-level change approvals require Engaged or Excellent
  • Support channels do not include 24/7 coverage

• Freshdesk9.3/10 · From $19/mo (annual) · 14-day trial

  A broad ticketing and self-service help desk with plans priced per agent.

  Visit FreshdeskFull verdict →
• TOPdesk6.9/10 · From £51/mo

  A mature ITSM suite with broad service-desk coverage and tiered pricing.

  Visit TOPdeskFull verdict →