Freshdesk vs ManageEngine ServiceDesk Plus

Freshdesk9.3Visit ManageEngine ServiceDesk Plus8.3Visit

Higher score Freshdesk #1 in Ticketing Software 9.3/10 From $19/mo (annual) · 14-day trial ✓ 2 of 5 features Visit Freshdesk

vs

ManageEngine ServiceDesk Plus #3 in Ticketing Software 8.3/10 Free plan · paid from $13/mo · 30-day trial Free plan✓ 2 of 5 features Visit ManageEngine

• Freshdesk fits best

  Teams wanting established, full-featured customer support

• ManageEngine ServiceDesk Plus fits best

  IT teams seeking established service-desk ticketing

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Side by side

Feature	Freshdesk 9.3/10 Visit ↗	ManageEngine ServiceDesk Plus 8.3/10 Visit ↗
At a glance
Editor score	9.3	8.3
Ranking	#1 in Ticketing Software	#3 in Ticketing Software
Best for	Teams wanting established, full-featured customer support	IT teams seeking established service-desk ticketing
Pricing model	Paid	Free plan + paid
Starting price	Not published	Not published
Free plan	—	✓ (best)
Free trial	—	—
Free trial length	14 days · no card needed	30 days
Deployment	Cloud, Mobile	Cloud, Self-hosted, Mobile
Platforms	Web, iOS, Android	Web, Windows, Linux, macOS, iOS, Android
Support	Email, Live chat, Phone, Tickets, Community, Docs	Phone, Email
Compliance	SOC 2, ISO 27001	SSO/SAML
Integrations	1,000+ integrations	15 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Freshdesk 2/5 · ManageEngine ServiceDesk Plus 2/5
SLA management	✓	✓
Workflow automation	Not published	Not published
Customer portal	✓ (best)	Not published
Knowledge base	Not published	✓ (best)
Reporting and analytics	Not published	Not published
Specs
Included agents	Not published	Not published
Supported channels	Not published	Not published
Our review
Pros	Combines ticketing, shared inboxes, portal, knowledge base, and SLAs Automation, reminders, escalations, and reporting support ticket workflows Web, mobile, API, and business-app integrations support varied setups	Incident, request, SLA, approval, and knowledge-base workflows Free Standard edition for up to five technicians Cloud, on-premises, mobile, and self-hosted deployment options
Cons	Growth, Pro, and Enterprise are billed per agent annually Advanced routing and customization are reserved for higher-priced plans The free program is limited to 1–2 agents and is time-limited	Asset management begins with the Professional edition Change management and projects are limited to Enterprise Phone and email support are provided without 24/7 coverage
Our verdict	Freshdesk gives customer support teams a shared place to manage inquiries through tickets and an inbox. Its scope extends beyond queue handling: customers can submit and track tickets in a portal, find self-service articles in a knowledge… Read the review →	ManageEngine ServiceDesk Plus is a service management platform for IT teams and other departments, including HR, facilities, and finance. It combines incident and request management with automated ticket handling, a self-service portal,… Read the review →

Strengths and trade-offs

• Freshdesk — where it wins

  • Combines ticketing, shared inboxes, portal, knowledge base, and SLAs
  • Automation, reminders, escalations, and reporting support ticket workflows
  • Web, mobile, API, and business-app integrations support varied setups

  Where it doesn't

  • Growth, Pro, and Enterprise are billed per agent annually
  • Advanced routing and customization are reserved for higher-priced plans
  • The free program is limited to 1–2 agents and is time-limited

• ManageEngine ServiceDesk Plus — where it wins

  • Incident, request, SLA, approval, and knowledge-base workflows
  • Free Standard edition for up to five technicians
  • Cloud, on-premises, mobile, and self-hosted deployment options

  Where it doesn't

  • Asset management begins with the Professional edition
  • Change management and projects are limited to Enterprise
  • Phone and email support are provided without 24/7 coverage

• Freshdesk9.3/10 · From $19/mo (annual) · 14-day trial

  A broad ticketing and self-service help desk with plans priced per agent.

  Visit FreshdeskFull verdict →
• ManageEngine ServiceDesk Plus8.3/10 · Free plan · paid from $13/mo · 30-day trial

  Established service-desk coverage with a free entry plan and technician-based tiers.

  Visit ManageEngineFull verdict →