Zoho Desk vs ManageEngine ServiceDesk Plus

Zoho Desk8.7Visit ManageEngine ServiceDesk Plus8.3Visit

Higher score Zoho Desk #2 in Ticketing Software 8.7/10 Free plan · paid from ₹420/user/mo (annual) · 15-day trial Free plan✓ 2 of 5 features Visit Zoho Desk

vs

ManageEngine ServiceDesk Plus #3 in Ticketing Software 8.3/10 Free plan · paid from $13/mo · 30-day trial Free plan✓ 2 of 5 features Visit ManageEngine

• Zoho Desk fits best

  Budget-conscious teams needing broad support features

• ManageEngine ServiceDesk Plus fits best

  IT teams seeking established service-desk ticketing

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Side by side

Feature	Zoho Desk 8.7/10 Visit ↗	ManageEngine ServiceDesk Plus 8.3/10 Visit ↗
At a glance
Editor score	8.7	8.3
Ranking	#2 in Ticketing Software	#3 in Ticketing Software
Best for	Budget-conscious teams needing broad support features	IT teams seeking established service-desk ticketing
Pricing model	Free plan + paid	Free plan + paid
Starting price	Not published	Not published
Free plan	✓	✓
Free trial	—	—
Free trial length	15 days · no card needed	30 days
Deployment	Cloud, Mobile	Cloud, Self-hosted, Mobile
Platforms	Web, iOS, Android	Web, Windows, Linux, macOS, iOS, Android
Support	Email, Live chat, Phone, Tickets, Community, Docs · 24/7	Phone, Email
Compliance	SOC 2, ISO 27001, HIPAA, 2FA	SSO/SAML
Integrations	360+ integrations	15 integrations
Built for	Solo, Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Zoho Desk 2/5 · ManageEngine ServiceDesk Plus 2/5
SLA management	✓	✓
Workflow automation	Not published	Not published
Customer portal	✓ (best)	Not published
Knowledge base	Not published	✓ (best)
Reporting and analytics	Not published	Not published
Specs
Included agents	Not published	Not published
Supported channels	Not published	Not published
Our review
Pros	Free edition supports email ticketing, SLAs, reports, dashboards, and mobile apps Automation spans workflows, macros, blueprints, escalations, and webhooks Supports web, iOS, Android, REST API, and 360 integrations	Incident, request, SLA, approval, and knowledge-base workflows Free Standard edition for up to five technicians Cloud, on-premises, mobile, and self-hosted deployment options
Cons	Free edition is limited to three users Advanced channels and controls require higher paid tiers Published paid pricing is shown in INR with annual billing	Asset management begins with the Professional edition Change management and projects are limited to Enterprise Phone and email support are provided without 24/7 coverage
Our verdict	Zoho Desk is a cloud-based help desk platform for customer service teams that need a shared workspace for handling email and multichannel tickets. It combines SLA policies, automated escalations, a knowledge base, customer help center,… Read the review →	ManageEngine ServiceDesk Plus is a service management platform for IT teams and other departments, including HR, facilities, and finance. It combines incident and request management with automated ticket handling, a self-service portal,… Read the review →

Strengths and trade-offs

• Zoho Desk — where it wins

  • Free edition supports email ticketing, SLAs, reports, dashboards, and mobile apps
  • Automation spans workflows, macros, blueprints, escalations, and webhooks
  • Supports web, iOS, Android, REST API, and 360 integrations

  Where it doesn't

  • Free edition is limited to three users
  • Advanced channels and controls require higher paid tiers
  • Published paid pricing is shown in INR with annual billing

• ManageEngine ServiceDesk Plus — where it wins

  • Incident, request, SLA, approval, and knowledge-base workflows
  • Free Standard edition for up to five technicians
  • Cloud, on-premises, mobile, and self-hosted deployment options

  Where it doesn't

  • Asset management begins with the Professional edition
  • Change management and projects are limited to Enterprise
  • Phone and email support are provided without 24/7 coverage

• Zoho Desk8.7/10 · Free plan · paid from ₹420/user/mo (annual) · 15-day trial

  A freemium help desk with broad ticketing, automation, AI, and multichannel support features.

  Visit Zoho DeskFull verdict →
• ManageEngine ServiceDesk Plus8.3/10 · Free plan · paid from $13/mo · 30-day trial

  Established service-desk coverage with a free entry plan and technician-based tiers.

  Visit ManageEngineFull verdict →