SolarWinds Service Desk
SolarWinds Service Desk: A mature ITSM suite for teams that need CMDB, asset, SLA, and change-management depth. Ranked #3 of 49 in IT Help Desk Software by our editors (9.1/10); pricing: 30-day trial; best for enterprise ITSM with CMDB depth.
At a glance
- Editor score9.1 / 10
- Pricing30-day trial
- Best forEnterprise ITSM with CMDB depth
- Free planNo
- Paid from$39/seat/mo
- SLA managementYes
- Founded1999
- Facts checked23 Sep 2026
Where it wins
- Visual CMDB and dependency mapping connect assets with incidents.
- Incident, SLA, change, asset, and service-catalog workflows cover core ITSM.
- Web, mobile, API, and integrations support distributed service operations.
Where it doesn't
- Listed pricing starts at $39 per technician per month with annual billing.
- There is no free plan for ongoing use.
- AI incident features are limited to the Premier plan.
Our verdict on SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based IT service management platform for IT teams and organizations supporting employees. It combines incident, problem, change, and release management with a service catalog, employee self-service portal, knowledge base, asset management, CMDB capabilities, reporting, automation, and mobile access. Pricing is based on technician licenses, while the platform supports unlimited requestors, making it suited to organizations with a wide employee base and a dedicated service desk.
The plan structure separates core ITSM from advanced automation and AI. Essentials costs $39 per technician per month with annual billing and includes Incident Management, Knowledge Base, Service Portal, Asset Management, Service Catalog, and Change Management. Advanced costs $99 and adds Custom Fields and Forms, Advanced Automations, Runbooks, Virtual Agent, and Enterprise Service Management. Premier costs $124 and adds AI Incident Summaries, AI-Guided Incident Solutions, Intelligent Incident/Problem Linking, AI-Generated Responses, and Visual CMDB and Dependency Mapping. A fully functional 30-day trial is available, but it is not a free plan.
Its strongest fit is an enterprise service desk that needs connected asset, incident, SLA, and change processes rather than ticketing alone. Asset discovery, inventory, lifecycle and license management pair with CMDB dependency mapping and asset-incident correlation, while SLA timers, breach monitoring, approvals, templates, and workflows support operational governance. Microsoft Teams, Slack, Jira, Zendesk, Google Apps, Zapier, Okta, OneLogin, Active Directory, Azure Active Directory, Amazon Web Services, and VMware vCenter integrations extend its ecosystem fit. Organizations seeking a lower-cost help desk or a free ongoing plan should look elsewhere; teams that need CMDB depth and structured ITSM can justify the higher entry price.
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SolarWinds Service Desk pricing
All 3 SolarWinds Service Desk plans and prices →
SolarWinds Service Desk fact sheet
| Free plan | No |
|---|---|
| Paid from | $39/seat/mo |
| SLA management | Yes |
| Knowledge base | Yes |
| Employee portal | Yes |
| Asset management | Yes |
| Single sign-on | Yes |
| Approval workflows | Yes |
| Mobile apps | Yes |
| Free trial | 30 days |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, 2FA |
| Support | Email, Live chat, Phone, Community · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 200+ integrations: Microsoft Teams, Slack, Jira, Microsoft SCCM, Jamf, AWS … See all → |
| Pricing | 30-day trial (source) |
| Website | solarwinds.com |
| Facts checked | 23 Sep 2026 |
SolarWinds Service Desk integrations
SolarWinds Service Desk lists 200+ integrations on its own site — the 13 named here are the ones its pages call out.
- Microsoft Teams
- Slack
- Jira
- Microsoft SCCM
- Jamf
- AWS
- Microsoft Azure
- VMware vCenter
- TeamViewer
- Okta
- Active Directory
- OneLogin
- Zapier
See all SolarWinds Service Desk integrations →
Alternatives to SolarWinds Service Desk
- ManageEngine ServiceDesk PlusA broad ITSM suite with a free plan, asset management, CMDB, automation, and AI.9.3
- FreshserviceDeep ITSM, asset management, automation and AI for growing service teams.9.2
- Zendesk Employee ServiceA broad employee service desk with AI, self-service, ticketing and workflow tools.9.0
See all SolarWinds Service Desk alternatives →
SolarWinds Service Desk vs the competition
- SolarWinds Service Desk vs ManageEngine ServiceDesk Plus
- SolarWinds Service Desk vs Freshservice
- SolarWinds Service Desk vs Zendesk Employee Service
- SolarWinds Service Desk vs GLPI
- SolarWinds Service Desk vs Desk365
- SolarWinds Service Desk vs SysAid
Compare SolarWinds Service Desk with any tool side by side →
Also Ranked In
SolarWinds Service Desk is ranked in 16 of our directories; the 6 strongest besides IT Help Desk Software.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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