SolarWinds Service Desk vs Desk365

SolarWinds Service Desk9.1Visit Desk3658.8Visit

Higher score SolarWinds Service Desk #3 in IT Help Desk Software 9.1/10 30-day trial Free trial✓ 7 of 7 features Visit SolarWinds

vs

Desk365 #6 in IT Help Desk Software 8.8/10 Free plan · 21-day trial Free planFree trial✓ 7 of 7 features Visit Desk365

• SolarWinds Service Desk fits best

  Enterprise ITSM with CMDB depth

• Desk365 fits best

  Affordable Microsoft-centric help desks

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Side by side

Feature	SolarWinds Service Desk 9.1/10 Visit ↗	Desk365 8.8/10 Visit ↗
At a glance
Editor score	9.1	8.8
Ranking	#3 in IT Help Desk Software	#6 in IT Help Desk Software
Best for	Enterprise ITSM with CMDB depth	Affordable Microsoft-centric help desks
Pricing model	Paid	Free plan + paid
Starting price	$39/seat/mo	$12/user/mo (best)
Free plan	—	✓ (best)
Free trial	30 days	21 days
Free trial length	30 days	21 days · no card needed
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Live chat, Phone, Community · 24/7	Email, Docs · 24/7
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, 2FA	SOC 2, GDPR, HIPAA, SSO/SAML, 2FA
Integrations	200+ integrations	9 integrations
Built for	Small business, Mid-market, Enterprise	Solo, Small business, Mid-market, Enterprise
Features SolarWinds Service Desk 7/7 · Desk365 7/7
SLA management	✓	✓
Knowledge base	✓	✓
Employee portal	✓	✓
Asset management	✓	✓
Single sign-on	✓	✓
Approval workflows	✓	✓
Mobile apps	✓	✓
Our review
Pros	Visual CMDB and dependency mapping connect assets with incidents. Incident, SLA, change, asset, and service-catalog workflows cover core ITSM. Web, mobile, API, and integrations support distributed service operations.	Free plan supports up to 50 tickets per month. Microsoft Teams, Entra ID, Intune, Power Automate and Power BI integrations. Combines ticketing, SLAs, knowledge bases, approvals, assets and AI.
Cons	Listed pricing starts at $39 per technician per month with annual billing. There is no free plan for ongoing use. AI incident features are limited to the Premier plan.	The Free plan is limited to 50 tickets per month. The $12 starting price requires annual billing. Advanced controls are divided across higher paid tiers.
Our verdict	SolarWinds Service Desk is a cloud-based IT service management platform for IT teams and organizations supporting employees. It combines incident, problem, change, and release management with a service catalog, employee self-service… Read the review →	Desk365 is a cloud help desk and IT service management platform for customer support and internal IT teams. It turns requests from email, Microsoft Teams, web forms, widgets and a support portal into trackable tickets. The product suits… Read the review →

Strengths and trade-offs

• SolarWinds Service Desk — where it wins

  • Visual CMDB and dependency mapping connect assets with incidents.
  • Incident, SLA, change, asset, and service-catalog workflows cover core ITSM.
  • Web, mobile, API, and integrations support distributed service operations.

  Where it doesn't

  • Listed pricing starts at $39 per technician per month with annual billing.
  • There is no free plan for ongoing use.
  • AI incident features are limited to the Premier plan.

• Desk365 — where it wins

  • Free plan supports up to 50 tickets per month.
  • Microsoft Teams, Entra ID, Intune, Power Automate and Power BI integrations.
  • Combines ticketing, SLAs, knowledge bases, approvals, assets and AI.

  Where it doesn't

  • The Free plan is limited to 50 tickets per month.
  • The $12 starting price requires annual billing.
  • Advanced controls are divided across higher paid tiers.

• SolarWinds Service Desk9.1/10 · 30-day trial

  A mature ITSM suite for teams that need CMDB, asset, SLA, and change-management depth.

  Visit SolarWindsFull verdict →
• Desk3658.8/10 · Free plan · 21-day trial

  An affordable Microsoft-centric help desk with broad ITSM coverage and a free plan.

  Visit Desk365Full verdict →