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Head-to-head · IT Help Desk Software

Freshservice vs Desk365

  • Updated Oct 2026
  • Both researched from official sources
  • 9 checks side by side
Higher score Freshservice #2 in IT Help Desk Software 9.2/10 14-day trial Free trial✓ 7 of 7 features Visit Freshservice
Desk365 #6 in IT Help Desk Software 8.8/10 Free plan · 21-day trial Free planFree trial✓ 7 of 7 features Visit Desk365

Freshservice leads on 0 checks, Desk365 on 2, and 7 are even. Who comes out ahead on the 9 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFreshservice · 9.2/10
  • Lowest starting priceDesk365 · $12/user/mo
  • Free planonly Desk365
  • Free trialboth

Freshservice scores higher on our rubric for it help desk software: 9.2 against 8.8 out of 10; our editors rank them #2 and #6.

Desk365 offers free plan; Freshservice doesn't. Desk365 is cheaper to start at $12/user/mo against $19/user/mo.

Freshservice is the better fit for polished ITSM for growing teams. Desk365 is the better fit for affordable Microsoft-centric help desks.

  • Freshservice fits best

    Polished ITSM for growing teams

  • Desk365 fits best

    Affordable Microsoft-centric help desks

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Freshservice 9.2/10 Visit ↗ Desk365 8.8/10 Visit ↗
At a glance
Editor score 9.2 8.8
Ranking #2 in IT Help Desk Software #6 in IT Help Desk Software
Best for Polished ITSM for growing teams Affordable Microsoft-centric help desks
Pricing model Paid Free plan + paid
Starting price $19/user/mo $12/user/mo (best)
Free plan — ✓ (best)
Free trial 14 days 21 days
Free trial length 14 days · no card needed 21 days · no card needed
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Community Email, Docs · 24/7
Compliance SOC 2, GDPR, SSO/SAML SOC 2, GDPR, HIPAA, SSO/SAML, 2FA
Integrations 2 integrations 9 integrations
Built for Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features Freshservice 7/7 · Desk365 7/7
SLA management ✓ ✓
Knowledge base ✓ ✓
Employee portal ✓ ✓
Asset management ✓ ✓
Single sign-on ✓ ✓
Approval workflows ✓ ✓
Mobile apps ✓ ✓
Our review
Pros
  • Covers incidents, problems, changes, assets, CMDB and service catalogs
  • Includes SLA tracking, approvals, automation and employee self-service
  • Supports web, iOS, Android, APIs and integrations with major business tools
  • Free plan supports up to 50 tickets per month.
  • Microsoft Teams, Entra ID, Intune, Power Automate and Power BI integrations.
  • Combines ticketing, SLAs, knowledge bases, approvals, assets and AI.
Cons
  • No perpetual free plan; paid plans start at $19 per agent monthly
  • Advanced ITSM capabilities begin on higher-priced plans
  • Freddy AI Copilot requires an add-on, while some AI features are Enterprise-only
  • The Free plan is limited to 50 tickets per month.
  • The $12 starting price requires annual billing.
  • Advanced controls are divided across higher paid tiers.
Our verdict

Freshservice is a cloud-based IT service management platform for IT teams and enterprise service departments. It brings incident, problem, change, asset, service catalog, knowledge management, workflow automation, reporting and employee…

Read the review →

Desk365 is a cloud help desk and IT service management platform for customer support and internal IT teams. It turns requests from email, Microsoft Teams, web forms, widgets and a support portal into trackable tickets. The product suits…

Read the review →
  1. FreshserviceIT Help Desk Software 9.214-day trial
  2. Desk365IT Help Desk Software 8.8Free plan · 21-day trial

Strengths and trade-offs

  • Freshservice — where it wins

    • Covers incidents, problems, changes, assets, CMDB and service catalogs
    • Includes SLA tracking, approvals, automation and employee self-service
    • Supports web, iOS, Android, APIs and integrations with major business tools

    Where it doesn't

    • No perpetual free plan; paid plans start at $19 per agent monthly
    • Advanced ITSM capabilities begin on higher-priced plans
    • Freddy AI Copilot requires an add-on, while some AI features are Enterprise-only

  • Desk365 — where it wins

    • Free plan supports up to 50 tickets per month.
    • Microsoft Teams, Entra ID, Intune, Power Automate and Power BI integrations.
    • Combines ticketing, SLAs, knowledge bases, approvals, assets and AI.

    Where it doesn't

    • The Free plan is limited to 50 tickets per month.
    • The $12 starting price requires annual billing.
    • Advanced controls are divided across higher paid tiers.

More comparisons

All IT help desk software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update