ConnectWise PSA
ConnectWise PSA: An established PSA suite for MSPs that need broad operational coverage. Ranked #25 of 30 in Managed Service Provider Software by our editors (6.4/10); pricing: Pricing on request; best for MSPs needing established PSA operations.
At a glance
- Editor score6.4 / 10
- PricingPricing on request
- Best forMSPs needing established PSA operations
- Founded1982 · Tampa, Florida, USA
- Facts checked20 Sep 2026
Where it wins
- Covers ticketing, dispatch, projects, time, billing, and portals
- Supports cloud, self-hosted, desktop, web, iOS, and Android access
- Includes resource planning, utilization reporting, and project financials
Where it doesn't
- Pricing is customized through sales rather than published by plan
- Its scope centers on PSA operations rather than RMM or security
- Broad functionality may exceed the needs of smaller, simpler MSPs
Our verdict on ConnectWise PSA
ConnectWise PSA is professional services automation software for managed service providers and other technology solution providers. It brings service desk ticketing and dispatch, resource scheduling, project tracking, time tracking, billing, invoicing, procurement, sales workflows, reporting, asset and agreement management, and customer portal access into one system. The product supports small, mid-market, and enterprise organizations, with cloud, self-hosted, desktop, web, iOS, and Android deployment options. Founded in 1982, it is suited to MSPs seeking an established operational system rather than a narrow ticketing tool.
Pricing is organized into Basic, Standard, and Premium plans, with pricing customized through sales. Basic includes project management, ticketing, resource management, and a Customer Portal. Standard adds QuickBooks Online integration, while Premium adds unlimited project management and cloud infrastructure billing. Across the platform, ConnectWise PSA supports integrations including ConnectWise CPQ, Microsoft Office 365, Cisco solutions, and QuickBooks Online, alongside a stated total of 300 integrations. Support channels include chat, phone, ticket, community, and documentation, with 24/7 support listed.
The main advantage is breadth: MSPs can connect service delivery, staffing, project costs, billable time, invoicing, customer access, and reporting in one PSA environment. That makes it a practical fit for providers managing multiple operational workflows and needing resource planning, utilization reporting, project financials, and billing controls. The trade-off is focus. Its published scope is centered on PSA operations, so organizations primarily seeking RMM, security, AI, or automation capabilities should evaluate alternatives designed around those functions. Choose ConnectWise PSA when established PSA coverage matters most; choose a narrower tool when simpler operations or a specialized platform is the priority.
Your product? Our editors can test ConnectWise PSA in depth and publish a review, labelled as paid · from $149/mo →
ConnectWise PSA pricing
All 3 ConnectWise PSA plans and prices →
ConnectWise PSA fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Multi-tenant management | Not verified |
| PSA ticketing | Not verified |
| Remote monitoring | Not verified |
| Billing & invoicing | Yes |
| Workflow automation | Not verified |
| Deployment | Not verified |
| Customer portal | Not verified |
| Deployment | Cloud, Self-hosted, Desktop, Mobile |
| Platforms | Web, iOS, Android |
| Support | Live chat, Phone, Tickets, Community, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 300+ integrations: ConnectWise CPQ, QuickBooks Online, Microsoft Office 365, Cisco solutions |
| Pricing | Pricing on request (source) |
| Website | connectwise.com |
| Facts checked | 20 Sep 2026 |
ConnectWise PSA integrations
ConnectWise PSA lists 300+ integrations on its own site — the 4 named here are the ones its pages call out.
- ConnectWise CPQ
- QuickBooks Online
- Microsoft Office 365
- Cisco solutions
Alternatives to ConnectWise PSA
- ManageEngine MSP CentralBroad MSP management with PSA, monitoring, security, automation and billing integration.9.4
- BreezeA broad, open MSP stack with self-hosting, a free plan, and paid cloud support.9.1
- AteraA broad cloud platform for MSPs that want RMM, helpdesk, automation, and unlimited endpoints.8.9
See all ConnectWise PSA alternatives →
Also Ranked In
ConnectWise PSA is ranked in 5 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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