ConnectWise PSA review
An established PSA suite for MSPs that need broad operational coverage.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
ConnectWise PSA is professional services automation software for managed service providers and other technology solution providers. It brings service desk ticketing and dispatch, resource scheduling, project tracking, time tracking, billing, invoicing, procurement, sales workflows, reporting, asset and agreement management, and customer portal access into one system. The product supports small, mid-market, and enterprise organizations, with cloud, self-hosted, desktop, web, iOS, and Android deployment options. Founded in 1982, it is suited to MSPs seeking an established operational system rather than a narrow ticketing tool.
Pricing is organized into Basic, Standard, and Premium plans, with pricing customized through sales. Basic includes project management, ticketing, resource management, and a Customer Portal. Standard adds QuickBooks Online integration, while Premium adds unlimited project management and cloud infrastructure billing. Across the platform, ConnectWise PSA supports integrations including ConnectWise CPQ, Microsoft Office 365, Cisco solutions, and QuickBooks Online, alongside a stated total of 300 integrations. Support channels include chat, phone, ticket, community, and documentation, with 24/7 support listed.
The main advantage is breadth: MSPs can connect service delivery, staffing, project costs, billable time, invoicing, customer access, and reporting in one PSA environment. That makes it a practical fit for providers managing multiple operational workflows and needing resource planning, utilization reporting, project financials, and billing controls. The trade-off is focus. Its published scope is centered on PSA operations, so organizations primarily seeking RMM, security, AI, or automation capabilities should evaluate alternatives designed around those functions. Choose ConnectWise PSA when established PSA coverage matters most; choose a narrower tool when simpler operations or a specialized platform is the priority.
ConnectWise PSA pros and cons
- Where it wins
- Covers ticketing, dispatch, projects, time, billing, and portals
- Supports cloud, self-hosted, desktop, web, iOS, and Android access
- Includes resource planning, utilization reporting, and project financials
- Where it doesn't
- Pricing is customized through sales rather than published by plan
- Its scope centers on PSA operations rather than RMM or security
- Broad functionality may exceed the needs of smaller, simpler MSPs
ConnectWise PSA fact sheet, pricing and score →
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