SupportPal
SupportPal: A multibrand, self-hosted help desk with broad workflow and channel coverage. Ranked #41 of 49 in IT Help Desk Software by our editors (4.8/10); pricing: 30-day trial; best for multibrand customer support teams.
At a glance
- Editor score4.8 / 10
- Pricing30-day trial
- Best forMultibrand customer support teams
- Free planNo
- SLA managementYes
- Facts checked23 Sep 2026
Where it wins
- Multiple brands with separate frontends and multilingual support
- SLA plans, automation, escalations, reporting, and knowledge bases
- Self-hosted deployment with REST API, SAML SSO, and extensible channels
Where it doesn't
- Each plan includes one brand per license
- No perpetual free plan is available
- Mobile access is provided through a web interface rather than a native app
Our verdict on SupportPal
SupportPal is a self-hosted, on-premise help desk for organizations managing customer support across multiple brands. It combines a shared team inbox with ticket handling through email, web, API, and other channels. Public and internal knowledge bases support self-service, while configurable operator permissions, multilingual content, and separate brand frontends suit teams serving distinct audiences. It is a strong fit for multibrand support operations that want control over their infrastructure and workflows.
The pricing structure uses fixed licenses rather than per-user pricing. The Monthly and Annually plans both include all listed features, unlimited operators, users, organisations, tickets, and departments, plus one brand. Monthly uses a monthly rolling contract, while Annually uses an annually rolling contract. The listed starting price is 29.95, and UK customers are subject to VAT exclusions. A 30-day trial provides an evaluation period, but there is no perpetual free plan. Teams should compare the one-brand allowance with their deployment needs before choosing a plan.
SupportPal’s broader platform fit is a notable strength. It runs on web, Windows, Linux, API, and self-hosted environments, with integrations for Blesta, WHMCS, Google, Microsoft, Slack, WooCommerce, Twilio, and Facebook. Its REST API uses token authentication, while SAML single sign-on covers users and operators. Business hours, SLA reply and resolution targets, automation, escalation rules, reporting, plugins, and extensible channels give administrators room to shape workflows. Choose SupportPal when multibrand service, infrastructure control, and configurable support operations matter most. Teams seeking a perpetual free tier or native mobile applications should consider alternatives.
SupportPal pricing
All 2 SupportPal plans and prices →
SupportPal fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| SLA management | Yes |
| Knowledge base | Yes |
| Employee portal | Yes |
| Asset management | Not verified |
| Single sign-on | Yes |
| Approval workflows | Not verified |
| Mobile apps | Not verified |
| Free trial | 30 days · no card needed |
| Deployment | Self-hosted |
| Platforms | Web |
| Compliance & security | 2FA |
| Support | |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 6 integrations: Facebook, Twilio, LDAP, SAML, WHMCS, Blesta |
| Pricing | 30-day trial (source) |
| Website | supportpal.com |
| Facts checked | 23 Sep 2026 |
SupportPal integrations
SupportPal lists 6 integrations on its own site.
- Twilio
- LDAP
- SAML
- WHMCS
- Blesta
Alternatives to SupportPal
- ManageEngine ServiceDesk PlusA broad ITSM suite with a free plan, asset management, CMDB, automation, and AI.10.0
- FreshserviceDeep ITSM, asset management, automation and AI for growing service teams.9.0
- SolarWinds Service DeskA mature ITSM suite for teams that need CMDB, asset, SLA, and change-management depth.8.5
See all SupportPal alternatives →
Also listed in
- Help Desk Software
- IT Knowledge Base Software
- Multilingual Customer Support Software
- Ticketing Software
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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