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Head-to-head · IT Help Desk Software

GLPI vs Desk365

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score GLPI #5 in IT Help Desk Software 8.9/10 Free plan · 45-day trial Free planFree trial✓ 6 of 7 features Visit GLPI
Desk365 #6 in IT Help Desk Software 8.8/10 Free plan · 21-day trial Free planFree trial✓ 7 of 7 features Visit Desk365

GLPI leads on 0 checks, Desk365 on 0, and 8 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreGLPI · 8.9/10
  • Free planboth
  • Free trialboth
  • Most featuresDesk365 · 7 of 7

GLPI scores higher on our rubric for it help desk software: 8.9 against 8.8 out of 10; our editors rank them #5 and #6.

GLPI is the better fit for open-source asset and ticket management. Desk365 is the better fit for affordable Microsoft-centric help desks.

  • GLPI fits best

    Open-source asset and ticket management

  • Desk365 fits best

    Affordable Microsoft-centric help desks

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature GLPI 8.9/10 Visit ↗ Desk365 8.8/10 Visit ↗
At a glance
Editor score 8.9 8.8
Ranking #5 in IT Help Desk Software #6 in IT Help Desk Software
Best for Open-source asset and ticket management Affordable Microsoft-centric help desks
Pricing model Free plan + paid Free plan + paid
Starting price €19/user/mo $12/user/mo
Free plan ✓ ✓
Free trial 45 days 21 days
Free trial length 45 days 21 days · no card needed
Deployment Cloud, Self-hosted Cloud, Mobile
Platforms Web Web, iOS, Android
Support Tickets Email, Docs · 24/7
Integrations 8 integrations 9 integrations
Built for Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features GLPI 6/7 · Desk365 7/7
SLA management ✓ ✓
Knowledge base ✓ ✓
Employee portal ✓ ✓
Asset management ✓ ✓
Single sign-on ✓ ✓
Approval workflows ✓ ✓
Mobile apps Not checked yet ✓ (best)
Our review
Pros
  • Ticketing includes SLAs, OLAs, escalations, and approval stages.
  • Asset, configuration, software, and license management are built in.
  • Web, API, and self-hosted deployment support flexible infrastructure choices.
  • Free plan supports up to 50 tickets per month.
  • Microsoft Teams, Entra ID, Intune, Power Automate and Power BI integrations.
  • Combines ticketing, SLAs, knowledge bases, approvals, assets and AI.
Cons
  • There is no free plan; cloud pricing starts at €19 per user monthly.
  • Private Cloud requires minimum billing for 25 users.
  • Mobile apps and AI are not part of the listed core capabilities.
  • The Free plan is limited to 50 tickets per month.
  • The $12 starting price requires annual billing.
  • Advanced controls are divided across higher paid tiers.
Our verdict

GLPI is an open-source IT service management platform for organizations that need more than an incident queue. It combines incident and service-request ticketing with SLA and OLA tracking, escalation levels, approval stages, a knowledge…

Read the review →

Desk365 is a cloud help desk and IT service management platform for customer support and internal IT teams. It turns requests from email, Microsoft Teams, web forms, widgets and a support portal into trackable tickets. The product suits…

Read the review →
  1. GLPIIT Help Desk Software 8.9Free plan · 45-day trial
  2. Desk365IT Help Desk Software 8.8Free plan · 21-day trial

Strengths and trade-offs

  • GLPI — where it wins

    • Ticketing includes SLAs, OLAs, escalations, and approval stages.
    • Asset, configuration, software, and license management are built in.
    • Web, API, and self-hosted deployment support flexible infrastructure choices.

    Where it doesn't

    • There is no free plan; cloud pricing starts at €19 per user monthly.
    • Private Cloud requires minimum billing for 25 users.
    • Mobile apps and AI are not part of the listed core capabilities.

  • Desk365 — where it wins

    • Free plan supports up to 50 tickets per month.
    • Microsoft Teams, Entra ID, Intune, Power Automate and Power BI integrations.
    • Combines ticketing, SLAs, knowledge bases, approvals, assets and AI.

    Where it doesn't

    • The Free plan is limited to 50 tickets per month.
    • The $12 starting price requires annual billing.
    • Advanced controls are divided across higher paid tiers.
  • GLPI8.9/10 · Free plan · 45-day trial

    A broad open-source ITSM suite for teams pairing ticketing with asset control.

    Visit GLPIFull verdict →
  • Desk3658.8/10 · Free plan · 21-day trial

    An affordable Microsoft-centric help desk with broad ITSM coverage and a free plan.

    Visit Desk365Full verdict →

More comparisons

All IT help desk software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update