OpenText SMAX
OpenText SMAX: A broad ITIL-aligned platform for enterprises that need catalog, workflow, CMDB, and change control. Ranked #5 of 22 in IT Service Catalog Software by our editors (8.5/10); pricing: Pricing on request · 14-day trial; best for enterprises needing comprehensive ITIL service management.
At a glance
- Editor score8.5 / 10
- PricingPricing on request · 14-day trial
- Best forEnterprises needing comprehensive ITIL service management
- Free planNo
- Approval workflowsYes
- Founded1991 · Waterloo, Ontario, Canada
- Facts checked20 Sep 2026
Where it wins
- Broad ITIL-aligned catalog, incident, change, knowledge, and CMDB capabilities
- Codeless workflow configuration with self-service portal and mobile apps
- AI-assisted change analytics plus multi-tenant deployment support
Where it doesn't
- Pricing requires a sales conversation rather than a published entry price
- The hosted trial lasts 14 days and there is no permanent free plan
- Its broad scope may exceed the needs of teams seeking a narrow catalog tool
Our verdict on OpenText SMAX
OpenText SMAX, now presented as OpenText Service Management, is an IT service management platform for organizations coordinating IT services, assets, configuration items, and broader enterprise services. Its scope covers ITIL-aligned incident, problem, change, release, knowledge, service-level, catalog, and configuration management. Enterprises that need a shared service portal, workflow automation, native CMDB, audit controls, approval workflows, and mobile access will find the product aligned with those requirements. It also supports SaaS, on-premises, and public-cloud deployment options.
The published plans show two editions. OpenText Service Management Express includes core ITSM capabilities, service portal and mobile app access, reports and dashboards, an integration platform, Studio for creating workflow apps, and a native CMDB. OpenText Service Management Premium adds IT asset and procurement management, idea and proposal management, contract management, and vendor management. Pricing follows a contact-sales model, while the available hosted trial runs for 14 days. There is no permanent free plan, so buyers should plan for a sales-led evaluation and compare the required capabilities against the two editions.
Platform fit is a central strength. SMAX supports web, iOS, Android, API, and self-hosted environments, with integrations for OpenText ITOM, third-party products, AWS, Microsoft Azure, and Google Cloud. Its codeless configuration covers forms, business rules, processes, notifications, and workflows, while automatic configuration-item detection and impact visibility connect service management with the CMDB. AI-assisted change analytics and change-success recommendations add depth for teams managing change risk. Choose SMAX when comprehensive ITIL service management and enterprise-wide service operations matter; smaller organizations seeking only a focused service catalog may prefer a narrower product.
Your product? Our editors can test OpenText SMAX in depth and publish a review, labelled as paid · from $149/mo →
OpenText SMAX pricing
All 2 OpenText SMAX plans and prices →
OpenText SMAX fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Request portal | Not verified |
| Approval workflows | Yes |
| Eligibility rules | Not verified |
| Fulfillment automation | Not verified |
| Service ownership | Not verified |
| Catalog item limit | Not verified |
| Free trial | 14 days |
| Deployment | Cloud, Self-hosted |
| Platforms | Web, iOS, Android |
| Support | Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 5 integrations: OpenText ITOM, third-party products, AWS, Microsoft Azure, Google Cloud |
| Pricing | Pricing on request · 14-day trial (source) |
| Website | opentext.com |
| Facts checked | 20 Sep 2026 |
OpenText SMAX integrations
OpenText SMAX lists 5 integrations on its own site.
- OpenText ITOM
- third-party products
- AWS
- Microsoft Azure
- Google Cloud
Alternatives to OpenText SMAX
- ServiceNow Service CatalogA deep enterprise catalog with guided creation, eligibility rules, approvals, and fulfillment automation.9.3
- ManageEngine ServiceDesk PlusA feature-rich ITSM suite with a free entry point and clear paid-tier expansion.9.1
- GLPIA broad open-source ITSM suite for teams that need catalog, ticket, and asset management.8.9
See all OpenText SMAX alternatives →
OpenText SMAX vs the competition
- OpenText SMAX vs ServiceNow Service Catalog
- OpenText SMAX vs GLPI
- OpenText SMAX vs Freshservice
- OpenText SMAX vs Matrix42 Enterprise Service Management
- OpenText SMAX vs EasyVista Service Manager
- OpenText SMAX vs USU IT Service Management
Compare OpenText SMAX with any tool side by side →
Also Ranked In
OpenText SMAX is ranked in 7 of our directories.
Used OpenText SMAX? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used OpenText SMAX for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
OpenText SMAX is listed in our IT Service Catalog Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/opentext-smax/"><img src="https://www.itechguides.com/best/badge/opentext-smax.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update