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Head-to-head · IT Service Catalog Software

OpenText SMAX vs EasyVista Service Manager

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score OpenText SMAX #5 in IT Service Catalog Software 8.5/10 Pricing on request · 14-day trial Free trial✓ 1 of 5 features Visit OpenText SMAX
EasyVista Service Manager #7 in IT Service Catalog Software 8.3/10 Pricing on request ✓ 0 of 5 features Visit EasyVista

OpenText SMAX leads on 0 checks, EasyVista Service Manager on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreOpenText SMAX · 8.5/10
  • Free trialonly OpenText SMAX
  • Most featuresOpenText SMAX · 1 of 5

OpenText SMAX scores higher on our rubric for it service catalog software: 8.5 against 8.3 out of 10; our editors rank them #5 and #7.

OpenText SMAX is the better fit for enterprises needing comprehensive ITIL service management. EasyVista Service Manager is the better fit for organizations wanting configurable enterprise ITSM.

  • OpenText SMAX fits best

    Enterprises needing comprehensive ITIL service management

  • EasyVista Service Manager fits best

    Organizations wanting configurable enterprise ITSM

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature OpenText SMAX 8.5/10 Visit ↗ EasyVista Service Manager 8.3/10 Visit ↗
At a glance
Editor score 8.5 8.3
Ranking #5 in IT Service Catalog Software #7 in IT Service Catalog Software
Best for Enterprises needing comprehensive ITIL service management Organizations wanting configurable enterprise ITSM
Pricing model Paid Paid
Starting price — —
Free plan — —
Free trial 14 days —
Deployment Cloud, Self-hosted Cloud
Platforms Web, iOS, Android Web
Support Docs Docs
Integrations 5 integrations 10 integrations
Built for Mid-market, Enterprise Mid-market, Enterprise
Features OpenText SMAX 1/5 · EasyVista Service Manager 0/5
Request portal Not checked yet Not checked yet
Approval workflows ✓ (best) Not checked yet
Eligibility rules Not checked yet Not checked yet
Fulfillment automation Not checked yet Not checked yet
Service ownership Not checked yet Not checked yet
Specs
Catalog item limit Not checked yet Not checked yet
Our review
Pros
  • Broad ITIL-aligned catalog, incident, change, knowledge, and CMDB capabilities
  • Codeless workflow configuration with self-service portal and mobile apps
  • AI-assisted change analytics plus multi-tenant deployment support
  • No-code workflows support configurable IT service processes.
  • Combines ITSM, CMDB, asset discovery, and service-level management.
  • Connects with collaboration, monitoring, development, and enterprise tools.
Cons
  • Pricing requires a sales conversation rather than a published entry price
  • The hosted trial lasts 14 days and there is no permanent free plan
  • Its broad scope may exceed the needs of teams seeking a narrow catalog tool
  • Pricing requires a sales quote rather than published plan prices.
  • Advanced editions may be more than smaller service desks need.
  • Not a dedicated on-call scheduling or status-page platform.
Our verdict

OpenText SMAX, now presented as OpenText Service Management, is an IT service management platform for organizations coordinating IT services, assets, configuration items, and broader enterprise services. Its scope covers ITIL-aligned…

Read the review →

EasyVista Service Manager is an IT service management platform for organizations managing incidents, requests, changes, assets, workflows, and service operations in one system. It is aimed at enterprise IT teams, service desks, and…

Read the review →
  1. OpenText SMAXIT Service Catalog Software 8.5Pricing on request · 14-day trial
  2. EasyVista Service ManagerIT Service Catalog Software 8.3Pricing on request

Strengths and trade-offs

  • OpenText SMAX — where it wins

    • Broad ITIL-aligned catalog, incident, change, knowledge, and CMDB capabilities
    • Codeless workflow configuration with self-service portal and mobile apps
    • AI-assisted change analytics plus multi-tenant deployment support

    Where it doesn't

    • Pricing requires a sales conversation rather than a published entry price
    • The hosted trial lasts 14 days and there is no permanent free plan
    • Its broad scope may exceed the needs of teams seeking a narrow catalog tool

  • EasyVista Service Manager — where it wins

    • No-code workflows support configurable IT service processes.
    • Combines ITSM, CMDB, asset discovery, and service-level management.
    • Connects with collaboration, monitoring, development, and enterprise tools.

    Where it doesn't

    • Pricing requires a sales quote rather than published plan prices.
    • Advanced editions may be more than smaller service desks need.
    • Not a dedicated on-call scheduling or status-page platform.
  • OpenText SMAX8.5/10 · Pricing on request · 14-day trial

    A broad ITIL-aligned platform for enterprises that need catalog, workflow, CMDB, and change control.

    Visit OpenText SMAXFull verdict →
  • EasyVista Service Manager8.3/10 · Pricing on request

    A configurable ITSM platform that combines service management, assets, workflows, and automation.

    Visit EasyVistaFull verdict →

More comparisons

All IT service catalog software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update