GLPI vs EasyVista Service Manager

GLPI8.9Visit EasyVista Service Manager8.3Visit

Higher score GLPI #3 in IT Service Catalog Software 8.9/10 Free plan · 45-day trial Free planFree trial✓ 1 of 5 features Visit GLPI

vs

EasyVista Service Manager #7 in IT Service Catalog Software 8.3/10 Pricing on request ✓ 0 of 5 features Visit EasyVista

• GLPI fits best

  Open-source teams needing catalog and asset control

• EasyVista Service Manager fits best

  Organizations wanting configurable enterprise ITSM

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Side by side

Feature	GLPI 8.9/10 Visit ↗	EasyVista Service Manager 8.3/10 Visit ↗
At a glance
Editor score	8.9	8.3
Ranking	#3 in IT Service Catalog Software	#7 in IT Service Catalog Software
Best for	Open-source teams needing catalog and asset control	Organizations wanting configurable enterprise ITSM
Pricing model	Free plan + paid	Paid
Starting price	€19/user/mo	—
Free plan	✓ (best)	—
Free trial	45 days	—
Deployment	Cloud, Self-hosted	Cloud
Platforms	Web	Web
Support	Tickets	Docs
Integrations	8 integrations	10 integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features GLPI 1/5 · EasyVista Service Manager 0/5
Request portal	Not checked yet	Not checked yet
Approval workflows	✓ (best)	Not checked yet
Eligibility rules	Not checked yet	Not checked yet
Fulfillment automation	Not checked yet	Not checked yet
Service ownership	Not checked yet	Not checked yet
Specs
Catalog item limit	Not checked yet	Not checked yet
Our review
Pros	Open-source deployment with self-hosted and managed cloud options Combines service catalog, approvals, SLA tracking, and self-service Includes asset, configuration, software, and license management	No-code workflows support configurable IT service processes. Combines ITSM, CMDB, asset discovery, and service-level management. Connects with collaboration, monitoring, development, and enterprise tools.
Cons	Private Cloud billing starts at a 25-user minimum Private Custom-Made pricing requires a custom quote Mobile apps are not part of the verified core product offering	Pricing requires a sales quote rather than published plan prices. Advanced editions may be more than smaller service desks need. Not a dedicated on-call scheduling or status-page platform.
Our verdict	GLPI is an open-source IT service management platform for organizations that need more than a basic help desk. It brings together incident and service-request ticketing, service catalog forms, a self-service interface, approval stages, SLA… Read the review →	EasyVista Service Manager is an IT service management platform for organizations managing incidents, requests, changes, assets, workflows, and service operations in one system. It is aimed at enterprise IT teams, service desks, and… Read the review →

Strengths and trade-offs

• GLPI — where it wins

  • Open-source deployment with self-hosted and managed cloud options
  • Combines service catalog, approvals, SLA tracking, and self-service
  • Includes asset, configuration, software, and license management

  Where it doesn't

  • Private Cloud billing starts at a 25-user minimum
  • Private Custom-Made pricing requires a custom quote
  • Mobile apps are not part of the verified core product offering

• EasyVista Service Manager — where it wins

  • No-code workflows support configurable IT service processes.
  • Combines ITSM, CMDB, asset discovery, and service-level management.
  • Connects with collaboration, monitoring, development, and enterprise tools.

  Where it doesn't

  • Pricing requires a sales quote rather than published plan prices.
  • Advanced editions may be more than smaller service desks need.
  • Not a dedicated on-call scheduling or status-page platform.

• GLPI8.9/10 · Free plan · 45-day trial

  A broad open-source ITSM suite for teams that need catalog, ticket, and asset management.

  Visit GLPIFull verdict →
• EasyVista Service Manager8.3/10 · Pricing on request

  A configurable ITSM platform that combines service management, assets, workflows, and automation.

  Visit EasyVistaFull verdict →