GLPI vs OpenText SMAX

GLPI8.9Visit OSOpenText SMAX8.5Visit

Higher score GLPI #3 in IT Service Catalog Software 8.9/10 Free plan · 45-day trial Free planFree trial✓ 1 of 5 features Visit GLPI

vs

OS OpenText SMAX #5 in IT Service Catalog Software 8.5/10 Pricing on request · 14-day trial Free trial✓ 1 of 5 features Visit OpenText SMAX

• GLPI fits best

  Open-source teams needing catalog and asset control

• OpenText SMAX fits best

  Enterprises needing comprehensive ITIL service management

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Side by side

Feature	GLPI 8.9/10 Visit ↗	OSOpenText SMAX 8.5/10 Visit ↗
At a glance
Editor score	8.9	8.5
Ranking	#3 in IT Service Catalog Software	#5 in IT Service Catalog Software
Best for	Open-source teams needing catalog and asset control	Enterprises needing comprehensive ITIL service management
Pricing model	Free plan + paid	Paid
Starting price	€19/user/mo	—
Free plan	✓ (best)	—
Free trial	45 days	14 days
Free trial length	45 days	14 days
Deployment	Cloud, Self-hosted	Cloud, Self-hosted
Platforms	Web	Web, iOS, Android
Support	Tickets	Docs
Integrations	8 integrations	5 integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features GLPI 1/5 · OpenText SMAX 1/5
Request portal	Not checked yet	Not checked yet
Approval workflows	✓	✓
Eligibility rules	Not checked yet	Not checked yet
Fulfillment automation	Not checked yet	Not checked yet
Service ownership	Not checked yet	Not checked yet
Specs
Catalog item limit	Not checked yet	Not checked yet
Our review
Pros	Open-source deployment with self-hosted and managed cloud options Combines service catalog, approvals, SLA tracking, and self-service Includes asset, configuration, software, and license management	Broad ITIL-aligned catalog, incident, change, knowledge, and CMDB capabilities Codeless workflow configuration with self-service portal and mobile apps AI-assisted change analytics plus multi-tenant deployment support
Cons	Private Cloud billing starts at a 25-user minimum Private Custom-Made pricing requires a custom quote Mobile apps are not part of the verified core product offering	Pricing requires a sales conversation rather than a published entry price The hosted trial lasts 14 days and there is no permanent free plan Its broad scope may exceed the needs of teams seeking a narrow catalog tool
Our verdict	GLPI is an open-source IT service management platform for organizations that need more than a basic help desk. It brings together incident and service-request ticketing, service catalog forms, a self-service interface, approval stages, SLA… Read the review →	OpenText SMAX, now presented as OpenText Service Management, is an IT service management platform for organizations coordinating IT services, assets, configuration items, and broader enterprise services. Its scope covers ITIL-aligned… Read the review →

Strengths and trade-offs

• GLPI — where it wins

  • Open-source deployment with self-hosted and managed cloud options
  • Combines service catalog, approvals, SLA tracking, and self-service
  • Includes asset, configuration, software, and license management

  Where it doesn't

  • Private Cloud billing starts at a 25-user minimum
  • Private Custom-Made pricing requires a custom quote
  • Mobile apps are not part of the verified core product offering

• OpenText SMAX — where it wins

  • Broad ITIL-aligned catalog, incident, change, knowledge, and CMDB capabilities
  • Codeless workflow configuration with self-service portal and mobile apps
  • AI-assisted change analytics plus multi-tenant deployment support

  Where it doesn't

  • Pricing requires a sales conversation rather than a published entry price
  • The hosted trial lasts 14 days and there is no permanent free plan
  • Its broad scope may exceed the needs of teams seeking a narrow catalog tool

• GLPI8.9/10 · Free plan · 45-day trial

  A broad open-source ITSM suite for teams that need catalog, ticket, and asset management.

  Visit GLPIFull verdict →
• OSOpenText SMAX8.5/10 · Pricing on request · 14-day trial

  A broad ITIL-aligned platform for enterprises that need catalog, workflow, CMDB, and change control.

  Visit OpenText SMAXFull verdict →