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Head-to-head · IT Help Desk Software

GLPI vs USU IT Service Management

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score GLPI #5 in IT Help Desk Software 8.9/10 Free plan · 45-day trial Free planFree trial✓ 6 of 7 features Visit GLPI
USU IT Service Management #21 in IT Help Desk Software 7.0/10 Pricing on request ✓ 2 of 7 features Visit USU

GLPI leads on 0 checks, USU IT Service Management on 0, and 7 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreGLPI · 8.9/10
  • Free planonly GLPI
  • Free trialonly GLPI
  • Most featuresGLPI · 6 of 7

GLPI scores higher on our rubric for it help desk software: 8.9 against 7.0 out of 10; our editors rank them #5 and #21.

GLPI is the better fit for open-source asset and ticket management. USU IT Service Management is the better fit for mid-market and enterprise teams extending ITSM beyond IT.

  • GLPI fits best

    Open-source asset and ticket management

  • USU IT Service Management fits best

    Mid-market and enterprise teams extending ITSM beyond IT

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature GLPI 8.9/10 Visit ↗ USU IT Service Management 7.0/10 Visit ↗
At a glance
Editor score 8.9 7.0
Ranking #5 in IT Help Desk Software #21 in IT Help Desk Software
Best for Open-source asset and ticket management Mid-market and enterprise teams extending ITSM beyond IT
Pricing model Free plan + paid Paid
Starting price €19/user/mo Pricing on request
Free plan ✓ (best) Not checked yet
Free trial 45 days —
Deployment Cloud, Self-hosted Cloud, Self-hosted
Platforms Web Web
Support Tickets Email, Community, Docs · 24/7
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features GLPI 6/7 · USU IT Service Management 2/7
SLA management ✓ (best) Not checked yet
Knowledge base ✓ ✓
Employee portal ✓ (best) Not checked yet
Asset management ✓ ✓
Single sign-on ✓ (best) Not checked yet
Approval workflows ✓ (best) Not checked yet
Mobile apps Not checked yet Not checked yet
Our review
Pros
  • Ticketing includes SLAs, OLAs, escalations, and approval stages.
  • Asset, configuration, software, and license management are built in.
  • Web, API, and self-hosted deployment support flexible infrastructure choices.
  • Combines service desk, catalog, SLA, asset, CMDB and change capabilities
  • Adds IT financial management, GRC and enterprise service management
  • Offers cloud SaaS and self-hosted deployment options
Cons
  • There is no free plan; cloud pricing starts at €19 per user monthly.
  • Private Cloud requires minimum billing for 25 users.
  • Mobile apps and AI are not part of the listed core capabilities.
  • Pricing requires contacting sales rather than choosing a published plan
  • Its broad scope may exceed the needs of teams seeking only a service desk
  • Support is listed through email, community and documentation channels
Our verdict

GLPI is an open-source IT service management platform for organizations that need more than an incident queue. It combines incident and service-request ticketing with SLA and OLA tracking, escalation levels, approval stages, a knowledge…

Read the review →

USU IT Service Management is a modular suite for organizations designing, delivering and supporting IT services. Its scope suits mid-market and enterprise teams that need more than ticket handling, particularly those extending service…

Read the review →
  1. GLPIIT Help Desk Software 8.9Free plan · 45-day trial
  2. USU IT Service ManagementIT Help Desk Software 7.0Pricing on request

Strengths and trade-offs

  • GLPI — where it wins

    • Ticketing includes SLAs, OLAs, escalations, and approval stages.
    • Asset, configuration, software, and license management are built in.
    • Web, API, and self-hosted deployment support flexible infrastructure choices.

    Where it doesn't

    • There is no free plan; cloud pricing starts at €19 per user monthly.
    • Private Cloud requires minimum billing for 25 users.
    • Mobile apps and AI are not part of the listed core capabilities.

  • USU IT Service Management — where it wins

    • Combines service desk, catalog, SLA, asset, CMDB and change capabilities
    • Adds IT financial management, GRC and enterprise service management
    • Offers cloud SaaS and self-hosted deployment options

    Where it doesn't

    • Pricing requires contacting sales rather than choosing a published plan
    • Its broad scope may exceed the needs of teams seeking only a service desk
    • Support is listed through email, community and documentation channels
  • GLPI8.9/10 · Free plan · 45-day trial

    A broad open-source ITSM suite for teams pairing ticketing with asset control.

    Visit GLPIFull verdict →
  • USU IT Service Management7.0/10 · Pricing on request

    A modular ITSM suite that connects service operations with financial, GRC and cross-department workflows.

    Visit USUFull verdict →

More comparisons

All IT help desk software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update