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Head-to-head · IT Help Desk Software

GLPI vs Zammad

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score GLPI #5 in IT Help Desk Software 8.9/10 Free plan · 45-day trial Free planFree trial✓ 6 of 7 features Visit GLPI
Zammad #8 in IT Help Desk Software 8.6/10 Open source · 30-day trial Free planFree trial✓ 4 of 7 features Visit Zammad

GLPI leads on 0 checks, Zammad on 0, and 7 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreGLPI · 8.9/10
  • Free planboth
  • Free trialboth
  • Most featuresGLPI · 6 of 7

GLPI scores higher on our rubric for it help desk software: 8.9 against 8.6 out of 10; our editors rank them #5 and #8.

GLPI is the better fit for open-source asset and ticket management. Zammad is the better fit for low-cost open-source ticketing.

  • GLPI fits best

    Open-source asset and ticket management

  • Zammad fits best

    Low-cost open-source ticketing

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature GLPI 8.9/10 Visit ↗ Zammad 8.6/10 Visit ↗
At a glance
Editor score 8.9 8.6
Ranking #5 in IT Help Desk Software #8 in IT Help Desk Software
Best for Open-source asset and ticket management Low-cost open-source ticketing
Pricing model Free plan + paid Paid
Starting price €19/user/mo €7/seat/mo
Free plan ✓ ✓
Free trial 45 days 30 days
Free trial length 45 days 30 days
Deployment Cloud, Self-hosted Cloud, Self-hosted, Browser extension
Platforms Web Web, Linux
Support Tickets Email, Phone, Docs
Integrations 8 integrations 7 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features GLPI 6/7 · Zammad 4/7
SLA management ✓ ✓
Knowledge base ✓ ✓
Employee portal ✓ ✓
Asset management ✓ (best) Not checked yet
Single sign-on ✓ ✓
Approval workflows ✓ (best) Not checked yet
Mobile apps Not checked yet Not checked yet
Our review
Pros
  • Ticketing includes SLAs, OLAs, escalations, and approval stages.
  • Asset, configuration, software, and license management are built in.
  • Web, API, and self-hosted deployment support flexible infrastructure choices.
  • Open-source ticketing with macros, triggers, templates, and escalation tools
  • Knowledge base, customer interface, SLAs, SSO, and REST API included
  • Self-hosted deployment plus broad channel and integration support
Cons
  • There is no free plan; cloud pricing starts at €19 per user monthly.
  • Private Cloud requires minimum billing for 25 users.
  • Mobile apps and AI are not part of the listed core capabilities.
  • No free plan; hosted pricing starts at €7 per agent monthly on annual billing
  • Native mobile apps are not included; the product offers a responsive mobile view
  • Approval workflows and some broader service-management capabilities are limited
Our verdict

GLPI is an open-source IT service management platform for organizations that need more than an incident queue. It combines incident and service-request ticketing with SLA and OLA tracking, escalation levels, approval stages, a knowledge…

Read the review →

Zammad is an open-source help desk and ticketing platform for customer service, IT support, and internal operations teams. It centralizes requests from email, web forms, SMS, chat, Telegram, WhatsApp, and other channels, with ticket…

Read the review →
  1. GLPIIT Help Desk Software 8.9Free plan · 45-day trial
  2. ZammadIT Help Desk Software 8.6Open source · 30-day trial

Strengths and trade-offs

  • GLPI — where it wins

    • Ticketing includes SLAs, OLAs, escalations, and approval stages.
    • Asset, configuration, software, and license management are built in.
    • Web, API, and self-hosted deployment support flexible infrastructure choices.

    Where it doesn't

    • There is no free plan; cloud pricing starts at €19 per user monthly.
    • Private Cloud requires minimum billing for 25 users.
    • Mobile apps and AI are not part of the listed core capabilities.

  • Zammad — where it wins

    • Open-source ticketing with macros, triggers, templates, and escalation tools
    • Knowledge base, customer interface, SLAs, SSO, and REST API included
    • Self-hosted deployment plus broad channel and integration support

    Where it doesn't

    • No free plan; hosted pricing starts at €7 per agent monthly on annual billing
    • Native mobile apps are not included; the product offers a responsive mobile view
    • Approval workflows and some broader service-management capabilities are limited
  • GLPI8.9/10 · Free plan · 45-day trial

    A broad open-source ITSM suite for teams pairing ticketing with asset control.

    Visit GLPIFull verdict →
  • Zammad8.6/10 · Open source · 30-day trial

    A low-cost open-source help desk with strong ticketing, workflows, SLAs, and self-service tools.

    Visit ZammadFull verdict →

More options

More comparisons

All IT help desk software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update