OpenText SMAX vs Matrix42 Enterprise Service Management

OSOpenText SMAX8.5Visit Matrix42 Enterprise Service Management8.4Visit

Higher score OS OpenText SMAX #5 in IT Service Catalog Software 8.5/10 Pricing on request · 14-day trial Free trial✓ 1 of 5 features Visit OpenText SMAX

vs

Matrix42 Enterprise Service Management #6 in IT Service Catalog Software 8.4/10 Pricing on request · 30-day trial Free trial✓ 0 of 5 features Visit Matrix42

• OpenText SMAX fits best

  Enterprises needing comprehensive ITIL service management

• Matrix42 Enterprise Service Management fits best

  Large organizations extending catalogs beyond IT

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Side by side

Feature	OSOpenText SMAX 8.5/10 Visit ↗	Matrix42 Enterprise Service Management 8.4/10 Visit ↗
At a glance
Editor score	8.5	8.4
Ranking	#5 in IT Service Catalog Software	#6 in IT Service Catalog Software
Best for	Enterprises needing comprehensive ITIL service management	Large organizations extending catalogs beyond IT
Pricing model	Paid	Paid
Starting price	—	Pricing on request · 30-day trial
Free plan	—	—
Free trial	14 days	30 days
Free trial length	14 days	30 days
Deployment	Cloud, Self-hosted	Cloud, Self-hosted
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Docs	Email, Phone, Tickets, Community, Docs
Integrations	5 integrations	400+ integrations
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features OpenText SMAX 1/5 · Matrix42 Enterprise Service Management 0/5
Request portal	Not checked yet	Not checked yet
Approval workflows	✓ (best)	Not checked yet
Eligibility rules	Not checked yet	Not checked yet
Fulfillment automation	Not checked yet	Not checked yet
Service ownership	Not checked yet	Not checked yet
Specs
Catalog item limit	Not checked yet	Not checked yet
Our review
Pros	Broad ITIL-aligned catalog, incident, change, knowledge, and CMDB capabilities Codeless workflow configuration with self-service portal and mobile apps AI-assisted change analytics plus multi-tenant deployment support	Supports service catalogs, requests, approvals, knowledge, and assets Covers HR, Finance, Facilities, Procurement, Legal, and other teams Connects with Microsoft, SAP, Salesforce, ServiceNow, Jira, and more
Cons	Pricing requires a sales conversation rather than a published entry price The hosted trial lasts 14 days and there is no permanent free plan Its broad scope may exceed the needs of teams seeking a narrow catalog tool	Quote-based purchasing requires contact with Matrix42 Its broad scope may exceed the needs of IT-only teams A 30-day trial may be brief for complex enterprise evaluations
Our verdict	OpenText SMAX, now presented as OpenText Service Management, is an IT service management platform for organizations coordinating IT services, assets, configuration items, and broader enterprise services. Its scope covers ITIL-aligned… Read the review →	Matrix42 Enterprise Service Management is a service-management platform for IT and business departments that need more than an IT-only request catalog. It provides an employee self-service portal, service catalog publishing, request… Read the review →

Strengths and trade-offs

• OpenText SMAX — where it wins

  • Broad ITIL-aligned catalog, incident, change, knowledge, and CMDB capabilities
  • Codeless workflow configuration with self-service portal and mobile apps
  • AI-assisted change analytics plus multi-tenant deployment support

  Where it doesn't

  • Pricing requires a sales conversation rather than a published entry price
  • The hosted trial lasts 14 days and there is no permanent free plan
  • Its broad scope may exceed the needs of teams seeking a narrow catalog tool

• Matrix42 Enterprise Service Management — where it wins

  • Supports service catalogs, requests, approvals, knowledge, and assets
  • Covers HR, Finance, Facilities, Procurement, Legal, and other teams
  • Connects with Microsoft, SAP, Salesforce, ServiceNow, Jira, and more

  Where it doesn't

  • Quote-based purchasing requires contact with Matrix42
  • Its broad scope may exceed the needs of IT-only teams
  • A 30-day trial may be brief for complex enterprise evaluations

• OSOpenText SMAX8.5/10 · Pricing on request · 14-day trial

  A broad ITIL-aligned platform for enterprises that need catalog, workflow, CMDB, and change control.

  Visit OpenText SMAXFull verdict →
• Matrix42 Enterprise Service Management8.4/10 · Pricing on request · 30-day trial

  A broad service catalog and workflow platform for IT and business departments.

  Visit Matrix42Full verdict →