ManageEngine ServiceDesk Plus vs Matrix42 Enterprise Service Management

ManageEngine ServiceDesk Plus9.1Visit Matrix42 Enterprise Service Management8.4Visit

Higher score ManageEngine ServiceDesk Plus #2 in IT Service Catalog Software 9.1/10 Free plan · 30-day trial Free planFree trial✓ 1 of 5 features Visit ManageEngine

vs

Matrix42 Enterprise Service Management #6 in IT Service Catalog Software 8.4/10 Pricing on request · 30-day trial Free trial✓ 0 of 5 features Visit Matrix42

• ManageEngine ServiceDesk Plus fits best

  Budget-conscious teams needing full ITSM

• Matrix42 Enterprise Service Management fits best

  Large organizations extending catalogs beyond IT

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Side by side

Feature	ManageEngine ServiceDesk Plus 9.1/10 Visit ↗	Matrix42 Enterprise Service Management 8.4/10 Visit ↗
At a glance
Editor score	9.1	8.4
Ranking	#2 in IT Service Catalog Software	#6 in IT Service Catalog Software
Best for	Budget-conscious teams needing full ITSM	Large organizations extending catalogs beyond IT
Pricing model	Free plan + paid	Paid
Starting price	$13/user/mo	Pricing on request · 30-day trial
Free plan	✓ (best)	—
Free trial	30 days	30 days
Free trial length	30 days	30 days
Deployment	Cloud, Self-hosted, Mobile	Cloud, Self-hosted
Platforms	Web, Windows, Linux, macOS, iOS, Android	Web, iOS, Android
Support	Phone, Email	Email, Phone, Tickets, Community, Docs
Compliance	SSO/SAML	ISO 27001, GDPR
Integrations	15 integrations	400+ integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features ManageEngine ServiceDesk Plus 1/5 · Matrix42 Enterprise Service Management 0/5
Request portal	Not checked yet	Not checked yet
Approval workflows	✓ (best)	Not checked yet
Eligibility rules	Not checked yet	Not checked yet
Fulfillment automation	Not checked yet	Not checked yet
Service ownership	Not checked yet	Not checked yet
Specs
Catalog item limit	Not checked yet	Not checked yet
Our review
Pros	Free Standard license and a 30-day trial lower the entry barrier Self-service, knowledge, SLA, workflow, asset, and CMDB coverage Web, mobile, API, and self-hosted deployment options	Supports service catalogs, requests, approvals, knowledge, and assets Covers HR, Finance, Facilities, Procurement, Legal, and other teams Connects with Microsoft, SAP, Salesforce, ServiceNow, Jira, and more
Cons	The free license is limited to five technicians and one service desk instance IT asset management begins with the Professional plan CMDB and change management are reserved for Enterprise	Quote-based purchasing requires contact with Matrix42 Its broad scope may exceed the needs of IT-only teams A 30-day trial may be brief for complex enterprise evaluations
Our verdict	ManageEngine ServiceDesk Plus is an IT service management platform for IT and enterprise service teams. It brings together incident and service request management, a self-service portal, knowledge management, SLA management, automation,… Read the review →	Matrix42 Enterprise Service Management is a service-management platform for IT and business departments that need more than an IT-only request catalog. It provides an employee self-service portal, service catalog publishing, request… Read the review →

Strengths and trade-offs

• ManageEngine ServiceDesk Plus — where it wins

  • Free Standard license and a 30-day trial lower the entry barrier
  • Self-service, knowledge, SLA, workflow, asset, and CMDB coverage
  • Web, mobile, API, and self-hosted deployment options

  Where it doesn't

  • The free license is limited to five technicians and one service desk instance
  • IT asset management begins with the Professional plan
  • CMDB and change management are reserved for Enterprise

• Matrix42 Enterprise Service Management — where it wins

  • Supports service catalogs, requests, approvals, knowledge, and assets
  • Covers HR, Finance, Facilities, Procurement, Legal, and other teams
  • Connects with Microsoft, SAP, Salesforce, ServiceNow, Jira, and more

  Where it doesn't

  • Quote-based purchasing requires contact with Matrix42
  • Its broad scope may exceed the needs of IT-only teams
  • A 30-day trial may be brief for complex enterprise evaluations

• ManageEngine ServiceDesk Plus9.1/10 · Free plan · 30-day trial

  A feature-rich ITSM suite with a free entry point and clear paid-tier expansion.

  Visit ManageEngineFull verdict →
• Matrix42 Enterprise Service Management8.4/10 · Pricing on request · 30-day trial

  A broad service catalog and workflow platform for IT and business departments.

  Visit Matrix42Full verdict →