ManageEngine ServiceDesk Plus vs USU IT Service Management

ManageEngine ServiceDesk Plus9.3Visit USU IT Service Management7.0Visit

Higher score ManageEngine ServiceDesk Plus #1 in IT Help Desk Software 9.3/10 Free plan · 30-day trial Free planFree trial✓ 7 of 7 features Visit site

vs

USU IT Service Management #21 in IT Help Desk Software 7.0/10 Pricing on request ✓ 2 of 7 features Visit USU

• ManageEngine ServiceDesk Plus fits best

  Broad ITSM with strong value

• USU IT Service Management fits best

  Mid-market and enterprise teams extending ITSM beyond IT

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Side by side

Feature	ManageEngine ServiceDesk Plus 9.3/10 Visit ↗	USU IT Service Management 7.0/10 Visit ↗
At a glance
Editor score	9.3	7.0
Ranking	#1 in IT Help Desk Software	#21 in IT Help Desk Software
Best for	Broad ITSM with strong value	Mid-market and enterprise teams extending ITSM beyond IT
Pricing model	Free plan + paid	Paid
Starting price	$13/user/mo	Pricing on request
Free plan	✓ (best)	Not checked yet
Free trial	30 days	—
Deployment	Cloud, Self-hosted, Mobile	Cloud, Self-hosted
Platforms	Web, Windows, Linux, macOS, iOS, Android	Web
Support	Phone, Email	Email, Community, Docs · 24/7
Compliance	SSO/SAML	GDPR
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features ManageEngine ServiceDesk Plus 7/7 · USU IT Service Management 2/7
SLA management	✓ (best)	Not checked yet
Knowledge base	✓	✓
Employee portal	✓ (best)	Not checked yet
Asset management	✓	✓
Single sign-on	✓ (best)	Not checked yet
Approval workflows	✓ (best)	Not checked yet
Mobile apps	✓ (best)	Not checked yet
Our review
Pros	Free Standard license for five technicians Asset management, CMDB, workflows, and automation span higher tiers Web, mobile, API, and self-hosted deployment options	Combines service desk, catalog, SLA, asset, CMDB and change capabilities Adds IT financial management, GRC and enterprise service management Offers cloud SaaS and self-hosted deployment options
Cons	Asset management starts with the Professional plan CMDB and project management require the Enterprise plan Pricing varies by edition, technician count, assets, and deployment model	Pricing requires contacting sales rather than choosing a published plan Its broad scope may exceed the needs of teams seeking only a service desk Support is listed through email, community and documentation channels
Our verdict	ManageEngine ServiceDesk Plus is an IT service management platform for IT and enterprise service teams. It combines incident and service request management with a self-service portal, knowledge base, SLA management, reporting, service… Read the review →	USU IT Service Management is a modular suite for organizations designing, delivering and supporting IT services. Its scope suits mid-market and enterprise teams that need more than ticket handling, particularly those extending service… Read the review →

Strengths and trade-offs

• ManageEngine ServiceDesk Plus — where it wins

  • Free Standard license for five technicians
  • Asset management, CMDB, workflows, and automation span higher tiers
  • Web, mobile, API, and self-hosted deployment options

  Where it doesn't

  • Asset management starts with the Professional plan
  • CMDB and project management require the Enterprise plan
  • Pricing varies by edition, technician count, assets, and deployment model

• USU IT Service Management — where it wins

  • Combines service desk, catalog, SLA, asset, CMDB and change capabilities
  • Adds IT financial management, GRC and enterprise service management
  • Offers cloud SaaS and self-hosted deployment options

  Where it doesn't

  • Pricing requires contacting sales rather than choosing a published plan
  • Its broad scope may exceed the needs of teams seeking only a service desk
  • Support is listed through email, community and documentation channels

• ManageEngine ServiceDesk Plus9.3/10 · Free plan · 30-day trial

  A broad ITSM suite with a free plan, asset management, CMDB, automation, and AI.

  Visit siteFull verdict →
• USU IT Service Management7.0/10 · Pricing on request

  A modular ITSM suite that connects service operations with financial, GRC and cross-department workflows.

  Visit USUFull verdict →