Matrix42 Enterprise Service Management vs EasyVista Service Manager

Matrix42 Enterprise Service Management8.4Visit EasyVista Service Manager8.3Visit

Higher score Matrix42 Enterprise Service Management #6 in IT Service Catalog Software 8.4/10 Pricing on request · 30-day trial Free trial✓ 0 of 5 features Visit Matrix42

vs

EasyVista Service Manager #7 in IT Service Catalog Software 8.3/10 Pricing on request ✓ 0 of 5 features Visit EasyVista

• Matrix42 Enterprise Service Management fits best

  Large organizations extending catalogs beyond IT

• EasyVista Service Manager fits best

  Organizations wanting configurable enterprise ITSM

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Side by side

Feature	Matrix42 Enterprise Service Management 8.4/10 Visit ↗	EasyVista Service Manager 8.3/10 Visit ↗
At a glance
Editor score	8.4	8.3
Ranking	#6 in IT Service Catalog Software	#7 in IT Service Catalog Software
Best for	Large organizations extending catalogs beyond IT	Organizations wanting configurable enterprise ITSM
Pricing model	Paid	Paid
Starting price	Pricing on request · 30-day trial	—
Free plan	—	—
Free trial	30 days	—
Deployment	Cloud, Self-hosted	Cloud
Platforms	Web, iOS, Android	Web
Support	Email, Phone, Tickets, Community, Docs	Docs
Integrations	400+ integrations	10 integrations
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features Matrix42 Enterprise Service Management 0/5 · EasyVista Service Manager 0/5
Request portal	Not checked yet	Not checked yet
Approval workflows	Not checked yet	Not checked yet
Eligibility rules	Not checked yet	Not checked yet
Fulfillment automation	Not checked yet	Not checked yet
Service ownership	Not checked yet	Not checked yet
Specs
Catalog item limit	Not checked yet	Not checked yet
Our review
Pros	Supports service catalogs, requests, approvals, knowledge, and assets Covers HR, Finance, Facilities, Procurement, Legal, and other teams Connects with Microsoft, SAP, Salesforce, ServiceNow, Jira, and more	No-code workflows support configurable IT service processes. Combines ITSM, CMDB, asset discovery, and service-level management. Connects with collaboration, monitoring, development, and enterprise tools.
Cons	Quote-based purchasing requires contact with Matrix42 Its broad scope may exceed the needs of IT-only teams A 30-day trial may be brief for complex enterprise evaluations	Pricing requires a sales quote rather than published plan prices. Advanced editions may be more than smaller service desks need. Not a dedicated on-call scheduling or status-page platform.
Our verdict	Matrix42 Enterprise Service Management is a service-management platform for IT and business departments that need more than an IT-only request catalog. It provides an employee self-service portal, service catalog publishing, request… Read the review →	EasyVista Service Manager is an IT service management platform for organizations managing incidents, requests, changes, assets, workflows, and service operations in one system. It is aimed at enterprise IT teams, service desks, and… Read the review →

Strengths and trade-offs

• Matrix42 Enterprise Service Management — where it wins

  • Supports service catalogs, requests, approvals, knowledge, and assets
  • Covers HR, Finance, Facilities, Procurement, Legal, and other teams
  • Connects with Microsoft, SAP, Salesforce, ServiceNow, Jira, and more

  Where it doesn't

  • Quote-based purchasing requires contact with Matrix42
  • Its broad scope may exceed the needs of IT-only teams
  • A 30-day trial may be brief for complex enterprise evaluations

• EasyVista Service Manager — where it wins

  • No-code workflows support configurable IT service processes.
  • Combines ITSM, CMDB, asset discovery, and service-level management.
  • Connects with collaboration, monitoring, development, and enterprise tools.

  Where it doesn't

  • Pricing requires a sales quote rather than published plan prices.
  • Advanced editions may be more than smaller service desks need.
  • Not a dedicated on-call scheduling or status-page platform.

• Matrix42 Enterprise Service Management8.4/10 · Pricing on request · 30-day trial

  A broad service catalog and workflow platform for IT and business departments.

  Visit Matrix42Full verdict →
• EasyVista Service Manager8.3/10 · Pricing on request

  A configurable ITSM platform that combines service management, assets, workflows, and automation.

  Visit EasyVistaFull verdict →