EasyVista Service Manager
EasyVista Service Manager: A broad ITSM and ITOM suite with discovery, dependency mapping, CMDB, and automation. Ranked #29 of 39 in CMDB Software by our editors (6.2/10); pricing: Pricing on request; best for ITSM teams wanting discovery and dependency mapping.
At a glance
- Editor score6.2 / 10
- PricingPricing on request
- Best forITSM teams wanting discovery and dependency mapping
- Facts checked15 Sep 2026
Where it wins
- Discovery, inventory, dependency mapping, and CMDB in one platform
- No-code workflows and AI-driven automation support service operations
- Integrations span collaboration, monitoring, development, and enterprise tools
Where it doesn't
- Pricing requires a quote from sales
- The CMDB sits within a broader ITSM and ITOM suite
- Enterprise-oriented scope may exceed narrower CMDB requirements
Our verdict on EasyVista Service Manager
EasyVista Service Manager is an IT service management platform for enterprise IT teams, service desks, and organizations managing broader service operations. It brings incident, problem, change and release, service request, knowledge, asset, CMDB, and service-level management into one system. Its IT asset discovery, inventory, and dependency mapping capabilities make it relevant to teams that need visibility across infrastructure and services, while no-code workflow configuration and AI-driven automation support repeatable operational processes. The product is available for web and self-hosted deployment.
Pricing is organized into Standard, Professional, and Enterprise editions, with current pricing handled through contact with sales. Standard Edition covers core IT service management, including incident, problem, service request, knowledge, CMDB, and service-level management. Professional Edition adds ITSM and ITOM capabilities for larger organizations, including remote support, endpoint management, and infrastructure operations. Enterprise Edition expands the scope further with end-to-end service experiences, expanded automation, infrastructure monitoring, self-help, and additional service options. The tier structure suits organizations evaluating a wider service-management program rather than buying a standalone CMDB.
Its ecosystem is a practical fit for teams already working across collaboration, monitoring, analytics, automation, and service-management tools. Listed integrations include Microsoft Teams, Slack, Google Chat, Jira Service Management, Microsoft Power Automate, Power BI, Splunk, Datadog, New Relic, and TeamViewer. This combination supports stakeholder updates, chat-based incident actions, monitoring connections, reporting, and remote support workflows. Choose EasyVista Service Manager when discovery and dependency mapping need to sit alongside ITSM, automation, knowledge, and operational management. Teams seeking a narrowly focused CMDB with a simpler scope may prefer a more specialized product.
Your product? Our editors can test EasyVista Service Manager in depth and publish a review, labelled as paid · from $149/mo →
EasyVista Service Manager pricing
All 3 EasyVista Service Manager plans and prices →
EasyVista Service Manager fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Configuration item limit | Not verified |
| Service mapping | Not verified |
| Dependency mapping | Not verified |
| Discovery imports | Not verified |
| Ownership tracking | Not verified |
| Deployment options | Not verified |
| Relationship types | Not verified |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Integrations | 10 integrations: Microsoft Teams, Slack, Google Chat, Jira Service Management, Microsoft Power Automate, Power BI … |
| Pricing | Pricing on request (source) |
| Website | easyvista.com |
| Facts checked | 15 Sep 2026 |
EasyVista Service Manager integrations
EasyVista Service Manager lists 10 integrations on its own site.
- Microsoft Teams
- Slack
- Google Chat
- Jira Service Management
- Microsoft Power Automate
- Power BI
- Splunk
- Datadog
- New Relic
- TeamViewer
Alternatives to EasyVista Service Manager
- ServiceNow CMDBA broad, governance-focused CMDB for enterprises managing complex IT environments.9.4
- OpenText Universal Discovery and CMDBA deep hybrid discovery and service-mapping suite for complex enterprise environments.9.2
- BeaverFlow CMDBA broad CMDB with clear paid tiers, service mapping, and hybrid deployment.9.0
See all EasyVista Service Manager alternatives →
Also Ranked In
EasyVista Service Manager is ranked in 14 of our directories; the 6 strongest besides CMDB Software.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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