EasyVista Service Manager review
A broad ITSM and ITOM suite with discovery, dependency mapping, CMDB, and automation.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
EasyVista Service Manager is an IT service management platform for enterprise IT teams, service desks, and organizations managing broader service operations. It brings incident, problem, change and release, service request, knowledge, asset, CMDB, and service-level management into one system. Its IT asset discovery, inventory, and dependency mapping capabilities make it relevant to teams that need visibility across infrastructure and services, while no-code workflow configuration and AI-driven automation support repeatable operational processes. The product is available for web and self-hosted deployment.
Pricing is organized into Standard, Professional, and Enterprise editions, with current pricing handled through contact with sales. Standard Edition covers core IT service management, including incident, problem, service request, knowledge, CMDB, and service-level management. Professional Edition adds ITSM and ITOM capabilities for larger organizations, including remote support, endpoint management, and infrastructure operations. Enterprise Edition expands the scope further with end-to-end service experiences, expanded automation, infrastructure monitoring, self-help, and additional service options. The tier structure suits organizations evaluating a wider service-management program rather than buying a standalone CMDB.
Its ecosystem is a practical fit for teams already working across collaboration, monitoring, analytics, automation, and service-management tools. Listed integrations include Microsoft Teams, Slack, Google Chat, Jira Service Management, Microsoft Power Automate, Power BI, Splunk, Datadog, New Relic, and TeamViewer. This combination supports stakeholder updates, chat-based incident actions, monitoring connections, reporting, and remote support workflows. Choose EasyVista Service Manager when discovery and dependency mapping need to sit alongside ITSM, automation, knowledge, and operational management. Teams seeking a narrowly focused CMDB with a simpler scope may prefer a more specialized product.
EasyVista Service Manager pros and cons
- Where it wins
- Discovery, inventory, dependency mapping, and CMDB in one platform
- No-code workflows and AI-driven automation support service operations
- Integrations span collaboration, monitoring, development, and enterprise tools
- Where it doesn't
- Pricing requires a quote from sales
- The CMDB sits within a broader ITSM and ITOM suite
- Enterprise-oriented scope may exceed narrower CMDB requirements
EasyVista Service Manager fact sheet, pricing and score →
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