Matrix42 Enterprise Service Management
Matrix42 Enterprise Service Management: An extensible ESM platform spanning IT, business services, workflows, assets, and AI. Ranked #8 of 28 in Enterprise Service Management Software by our editors (8.5/10); pricing: Pricing on request · 30-day trial; best for established enterprises needing extensible ESM.
At a glance
- Editor score8.5 / 10
- PricingPricing on request · 30-day trial
- Best forEstablished enterprises needing extensible ESM
- Free planNo
- Non-IT departmentsYes
- Founded1992 · Frankfurt am Main, Germany
- Facts checked20 Sep 2026
Where it wins
- Covers IT and business service processes across multiple departments
- Combines portal, catalog, workflows, knowledge, assets, and reporting
- Supports cloud, private-cloud, and on-premises deployment models
Where it doesn't
- Subscription pricing requires contacting sales
- There is no free plan
- Its broad scope may exceed narrower service-desk requirements
Our verdict on Matrix42 Enterprise Service Management
Matrix42 Enterprise Service Management brings IT and business service management into one platform. It is designed for established enterprises supporting departments such as HR, Finance, Facilities, Procurement, Legal, Customer Service, and IT. Core capabilities include a self-service employee portal, service catalog publishing, request management, service desk processes, searchable knowledge, asset and configuration-item context, reporting, and service-level management. The platform also includes AI-assisted service management and low-code process and application extensibility.
Pricing is quote-based, and the published plans include a 30-day trial rather than a free plan. The platform supports cloud, private-cloud, and on-premises deployment, giving organizations different hosting models for operational and data-residency requirements. Its integration set includes Microsoft Entra ID, Microsoft 365, Microsoft Teams, SAP, Salesforce, ServiceNow, Jira, Confluence, SharePoint, Power BI, Azure DevOps, and DocuSign. Web, iOS, and Android support extend access across desktop and mobile environments.
The strongest fit is an enterprise that wants broad service management across IT and non-IT teams, with configurable approvals, workflow automation, catalog-based requests, and low-code extensibility. Asset and configuration context, knowledge management, reporting, AI capabilities, and mobile apps add depth beyond a basic help desk. The trade-off is scope: organizations seeking a narrowly focused scheduling or ticketing tool may find this platform broader than necessary. Matrix42 is better suited to enterprises planning a shared service-management foundation than to teams looking for a simple, self-service product with publicly listed subscription pricing.
Your product? Our editors can test Matrix42 Enterprise Service Management in depth and publish a review, labelled as paid · from $149/mo →
Matrix42 Enterprise Service Management pricing
Matrix42 Enterprise Service Management fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Non-IT departments | Yes |
| Service catalog | Yes |
| Workflow automation | Yes |
| Employee portal | Yes |
| Knowledge base | Yes |
| Asset management | Yes |
| Deployment | Both |
| Free trial | 30 days |
| Deployment | Cloud, Self-hosted |
| Platforms | Web, iOS, Android |
| Compliance & security | ISO 27001, GDPR |
| Support | Email, Phone, Tickets, Community, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 400+ integrations: Microsoft Entra ID, Microsoft 365, Microsoft Teams, SAP, Salesforce, ServiceNow … See all → |
| Pricing | Pricing on request · 30-day trial (source) |
| Website | matrix42.com |
| Facts checked | 20 Sep 2026 |
Matrix42 Enterprise Service Management integrations
Matrix42 Enterprise Service Management lists 400+ integrations on its own site — the 12 named here are the ones its pages call out.
- Microsoft Entra ID
- Microsoft 365
- Microsoft Teams
- SAP
- Salesforce
- ServiceNow
- Jira
- Confluence
- SharePoint
- Power BI
- Azure DevOps
- DocuSign
See all Matrix42 Enterprise Service Management integrations →
Alternatives to Matrix42 Enterprise Service Management
- ServiceNow Enterprise Service ManagementA cloud platform for unifying service delivery across enterprise functions.9.4
- Ivanti Neurons for Enterprise Service ManagementA broad ESM platform for enterprises managing IT and business services together.9.2
- OpenText Service ManagementA broad ITSM and ESM platform for mature enterprises with complex service operations.9.1
See all Matrix42 Enterprise Service Management alternatives →
Matrix42 Enterprise Service Management vs the competition
- Matrix42 Enterprise Service Management vs ServiceNow Enterprise Service Management
- Matrix42 Enterprise Service Management vs Ivanti Neurons for Enterprise Service Management
- Matrix42 Enterprise Service Management vs OpenText Service Management
- Matrix42 Enterprise Service Management vs TOPdesk
- Matrix42 Enterprise Service Management vs IFS Enterprise Service Management
Compare Matrix42 Enterprise Service Management with any tool side by side →
Also Ranked In
Matrix42 Enterprise Service Management is ranked in 11 of our directories; the 6 strongest besides Enterprise Service Management Software.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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