OpenText Service Management
OpenText Service Management: A broad ITSM and ESM platform for mature enterprises with complex service operations. Ranked #3 of 28 in Enterprise Service Management Software by our editors (9.1/10); pricing: Pricing on request; best for mature enterprises needing broad IT and ESM coverage.
At a glance
- Editor score9.1 / 10
- PricingPricing on request
- Best forMature enterprises needing broad IT and ESM coverage
- Non-IT departmentsYes
- Founded1991 · Waterloo, Ontario, Canada
- Facts checked20 Sep 2026
Where it wins
- Combines ITSM, ESM, CMDB, asset management, and no-code workflows
- Offers SaaS, self-hosted, web, mobile, and API deployment options
- Includes Aviator AI, analytics, knowledge tools, and extensive integrations
Where it doesn't
- Pricing requires a custom sales engagement
- Support availability depends on the support plan and incident classification
- Asset, procurement, idea, contract, and vendor management require Premium
Our verdict on OpenText Service Management
OpenText Service Management is an enterprise service management platform for IT and non-IT departments. It brings together IT service management, self-service portals, mobile access, workflow automation, knowledge management, a native CMDB, analytics, IT asset lifecycle management, and the Aviator private generative AI agent. Its coverage extends to HR, facilities, finance, procurement, and other business functions, making it suited to mature enterprises that want one service management environment across multiple departments.
The published plans divide the product into Express and Premium. Express includes unlimited ITSM, a service portal and mobile app, reports and dashboards, an integration platform, Workflow App Studio, and a native CMDB. Premium includes everything in Express, then adds IT asset and procurement management, idea and proposal management, contract management, and vendor management. Pricing uses a custom sales engagement rather than published plan amounts, so the plan choice is central to evaluating the required capabilities. Support availability depends on the support plan and incident classification.
Platform fit is a major consideration. OpenText Service Management supports web, iOS, Android, API, and self-hosted deployment, with SaaS and on-premises or cloud environment options. Its integration coverage includes AWS, Google Cloud, Azure, Atlassian, Datadog, GitHub, Jenkins, Microsoft 365-related services, Power Automate, Power BI, and SharePoint. No-code workflows, workflow apps, searchable knowledge articles, AI-assisted knowledge creation, configuration-item tracking, and built-in analytics support a wide operating model. Choose it for broad IT and enterprise service coverage, especially when self-hosting or extensive integration matters; teams seeking a narrowly focused service desk may find this scope more than they need.
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OpenText Service Management pricing
All 2 OpenText Service Management plans and prices →
OpenText Service Management fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Non-IT departments | Yes |
| Service catalog | Yes |
| Workflow automation | Yes |
| Employee portal | Yes |
| Knowledge base | Yes |
| Asset management | Yes |
| Deployment | Both |
| Deployment | Cloud, Self-hosted |
| Platforms | Web, iOS, Android |
| Support | Email, Phone, Community, Docs · 24/7 |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 20 integrations: Amazon Web Services, Atlassian Confluence, Atlassian Jira Service Management, Datadog, GitHub, Gmail … |
| Pricing | Pricing on request (source) |
| Website | opentext.com |
| Facts checked | 20 Sep 2026 |
OpenText Service Management integrations
OpenText Service Management lists 20 integrations on its own site.
- Amazon Web Services
- Atlassian Confluence
- Atlassian Jira Service Management
- Datadog
- GitHub
- Gmail
- Google Cloud
- Google SecOps
- Jenkins
- Microsoft Azure
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft 365
- Salesforce
- SAP Solution Manager
- SAP SuccessFactors
- Slack
Alternatives to OpenText Service Management
- ServiceNow Enterprise Service ManagementA cloud platform for unifying service delivery across enterprise functions.9.4
- Ivanti Neurons for Enterprise Service ManagementA broad ESM platform for enterprises managing IT and business services together.9.2
- TOPdeskBalanced ITSM for mature teams, with broad workflows and a £51 entry price per agent monthly.8.9
See all OpenText Service Management alternatives →
OpenText Service Management vs the competition
- OpenText Service Management vs ServiceNow Enterprise Service Management
- OpenText Service Management vs Ivanti Neurons for Enterprise Service Management
- OpenText Service Management vs TOPdesk
- OpenText Service Management vs IFS Enterprise Service Management
- OpenText Service Management vs Matrix42 Enterprise Service Management
Compare OpenText Service Management with any tool side by side →
Also Ranked In
OpenText Service Management is ranked in 4 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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