Ivanti Neurons for Enterprise Service Management

Paid#2 of 28 in Enterprise Service Management SoftwareIT Service Management - Enterprise Software

Ivanti Neurons for Enterprise Service Management: A broad ESM platform for enterprises managing IT and business services together. Ranked #2 of 28 in Enterprise Service Management Software by our editors (9.2/10); pricing: Pricing on request; best for large enterprises needing broad cross-functional ESM.

9.2/10★★★★★Editor score

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Ivanti Neurons for Enterprise Service Management9.2 Visit Ivanti

At a glance

• Editor score
  9.2 / 10
• Pricing
  Pricing on request
• Best for
  Large enterprises needing broad cross-functional ESM
• Non-IT departments
  Yes
• Facts checked
  20 Sep 2026

• Where it wins

  • Covers IT, HR, facilities, GRC, PPM, and security operations
  • Supports no-code workflows, AI assistance, and asset management
  • Offers cloud, on-premises, and hybrid deployment options

• Where it doesn't

  • Pricing requires a contact-sales process
  • Deployment and licensing vary by product configuration
  • Its broad scope may exceed a single-team service desk's needs

Our verdict on Ivanti Neurons for Enterprise Service Management

Ivanti Neurons for Enterprise Service Management extends service management beyond IT to HR, facilities, governance, risk and compliance, project portfolio management, and security operations. It combines a self-service employee portal, service catalog, request and incident management, knowledge management, asset discovery, configuration management, and reporting. Large enterprises that want one platform for cross-functional service operations are the clearest fit, particularly where teams need shared workflows and service visibility across departments.

The published commercial model is subscription-based and priced per analyst, with a contact-sales process rather than public product pricing. Deployment can be cloud, on-premises, or hybrid, although the available options vary by product configuration and licensing. That flexibility suits organizations with differing infrastructure or governance requirements, while the configuration range means buyers should clarify their intended deployment and department coverage before selecting a package. The platform also includes configurable low-code/no-code workflows and bots, which can support process changes without requiring every workflow to be developed from scratch.

Its strongest differentiator is breadth paired with ecosystem coverage. AI-assisted ticket classification, summarization, knowledge generation, and dashboards complement the core service-management functions, while more than 1,000 integration connectors are available through Ivanti Neurons iPaaS. Named integrations include Microsoft Teams, SAP, Jira, Slack, Azure DevOps, Jenkins, Salesforce, Workday, GitHub, and Active Directory. Choose Ivanti when IT and business departments need a shared enterprise service-management foundation with asset and workflow capabilities. A narrower service desk may be a better fit for organizations that do not need cross-department operations, multiple deployment models, or extensive integration coverage.

Your product? Our editors can test Ivanti Neurons for Enterprise Service Management in depth and publish a review, labelled as paid · from $149/mo →

Ivanti Neurons for Enterprise Service Management pricing

Ivanti Neurons for Enterprise Service Management fact sheet

Ivanti Neurons for Enterprise Service Management integrations

Ivanti Neurons for Enterprise Service Management lists 1,000+ integrations on its own site — the 10 named here are the ones its pages call out.

• Microsoft Teams
• SAP
• Jira
• Slack
• Azure DevOps
• Jenkins
• Salesforce
• Workday
• GitHub
• Active Directory

See all Ivanti Neurons for Enterprise Service Management integrations →

Alternatives to Ivanti Neurons for Enterprise Service Management

• ServiceNow Enterprise Service ManagementA cloud platform for unifying service delivery across enterprise functions.9.4
• OSOpenText Service ManagementA broad ITSM and ESM platform for mature enterprises with complex service operations.9.1
• TOPdeskBalanced ITSM for mature teams, with broad workflows and a £51 entry price per agent monthly.8.9

See all Ivanti Neurons for Enterprise Service Management alternatives →

Ivanti Neurons for Enterprise Service Management vs the competition

• Ivanti Neurons for Enterprise Service Management vs ServiceNow Enterprise Service Management
• OSIvanti Neurons for Enterprise Service Management vs OpenText Service Management
• Ivanti Neurons for Enterprise Service Management vs TOPdesk
• Ivanti Neurons for Enterprise Service Management vs ManageEngine ServiceDesk Plus
• Ivanti Neurons for Enterprise Service Management vs Freshservice
• Ivanti Neurons for Enterprise Service Management vs IFS Enterprise Service Management

Compare Ivanti Neurons for Enterprise Service Management with any tool side by side →

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 7 Oct 2026 · How we research and update