Ivanti Neurons for Enterprise Service Management vs Freshservice

Ivanti Neurons for Enterprise Service Management9.2Visit Freshservice8.7Visit

Higher score Ivanti Neurons for Enterprise Service Management #2 in Enterprise Service Management Software 9.2/10 Pricing on request ✓ 6 of 6 features Visit Ivanti

vs

Freshservice #6 in Enterprise Service Management Software 8.7/10 14-day trial Free trial✓ 2 of 6 features Visit Freshservice

• Ivanti Neurons for Enterprise Service Management fits best

  Large enterprises needing broad cross-functional ESM

• Freshservice fits best

  Teams wanting strong ESM value with mobile support

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	Ivanti Neurons for Enterprise Service Management 9.2/10 Visit ↗	Freshservice 8.7/10 Visit ↗
At a glance
Editor score	9.2	8.7
Ranking	#2 in Enterprise Service Management Software	#6 in Enterprise Service Management Software
Best for	Large enterprises needing broad cross-functional ESM	Teams wanting strong ESM value with mobile support
Pricing model	Paid	Paid
Starting price	Pricing on request	$19/user/mo
Free plan	Not checked yet	—
Free trial	—	14 days
Deployment	Cloud, Self-hosted	Cloud, Mobile
Platforms	Web	Web, iOS, Android
Support	Phone, Tickets, Community, Docs · 24/7	Email, Community
Compliance	SOC 2, ISO 27001, GDPR	SOC 2, GDPR, SSO/SAML
Integrations	1,000+ integrations	2 integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Ivanti Neurons for Enterprise Service Management 6/6 · Freshservice 2/6
Non-IT departments	✓ (best)	Not checked yet
Service catalog	✓ (best)	Not checked yet
Workflow automation	✓ (best)	Not checked yet
Employee portal	✓ (best)	Not checked yet
Knowledge base	✓	✓
Asset management	✓	✓
Specs
Deployment	Both	Not checked yet
Our review
Pros	Covers IT, HR, facilities, GRC, PPM, and security operations Supports no-code workflows, AI assistance, and asset management Offers cloud, on-premises, and hybrid deployment options	Covers incidents, assets, knowledge, workflows, approvals, SLAs, and reporting Mobile apps support ticket, approval, and asset management Connects with Teams, Slack, AWS, Azure, Workday, Okta, and more
Cons	Pricing requires a contact-sales process Deployment and licensing vary by product configuration Its broad scope may exceed a single-team service desk's needs	There is no free plan Annual billing starts at $19 per agent per month Freddy AI Copilot is an add-on, while Enterprise pricing is custom
Our verdict	Ivanti Neurons for Enterprise Service Management extends service management beyond IT to HR, facilities, governance, risk and compliance, project portfolio management, and security operations. It combines a self-service employee portal,… Read the review →	Freshservice is a cloud-based IT service management platform for IT teams and enterprise service departments. It combines incident, problem, change, asset, service catalog, knowledge management, workflow automation, reporting, and employee… Read the review →

Strengths and trade-offs

• Ivanti Neurons for Enterprise Service Management — where it wins

  • Covers IT, HR, facilities, GRC, PPM, and security operations
  • Supports no-code workflows, AI assistance, and asset management
  • Offers cloud, on-premises, and hybrid deployment options

  Where it doesn't

  • Pricing requires a contact-sales process
  • Deployment and licensing vary by product configuration
  • Its broad scope may exceed a single-team service desk's needs

• Freshservice — where it wins

  • Covers incidents, assets, knowledge, workflows, approvals, SLAs, and reporting
  • Mobile apps support ticket, approval, and asset management
  • Connects with Teams, Slack, AWS, Azure, Workday, Okta, and more

  Where it doesn't

  • There is no free plan
  • Annual billing starts at $19 per agent per month
  • Freddy AI Copilot is an add-on, while Enterprise pricing is custom

• Ivanti Neurons for Enterprise Service Management9.2/10 · Pricing on request

  A broad ESM platform for enterprises managing IT and business services together.

  Visit IvantiFull verdict →
• Freshservice8.7/10 · 14-day trial

  A broad ESM platform with mobile apps, integrations, automation, and tiered pricing.

  Visit FreshserviceFull verdict →