TOPdesk vs Freshservice

TOPdesk8.9Visit Freshservice8.7Visit

Higher score TOPdesk #4 in Enterprise Service Management Software 8.9/10 Paid ✓ 2 of 6 features Visit TOPdesk

vs

Freshservice #6 in Enterprise Service Management Software 8.7/10 14-day trial Free trial✓ 2 of 6 features Visit Freshservice

• TOPdesk fits best

  Mature teams wanting balanced ITSM capabilities

• Freshservice fits best

  Teams wanting strong ESM value with mobile support

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Side by side

Feature	TOPdesk 8.9/10 Visit ↗	Freshservice 8.7/10 Visit ↗
At a glance
Editor score	8.9	8.7
Ranking	#4 in Enterprise Service Management Software	#6 in Enterprise Service Management Software
Best for	Mature teams wanting balanced ITSM capabilities	Teams wanting strong ESM value with mobile support
Pricing model	Paid	Paid
Starting price	£51/user/mo	$19/user/mo
Free plan	—	—
Free trial	—	14 days
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Phone, Docs, Community	Email, Community
Compliance	SOC 2, GDPR, SSO/SAML	SOC 2, GDPR, SSO/SAML
Integrations	100+ integrations	2 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features TOPdesk 2/6 · Freshservice 2/6
Non-IT departments	Not checked yet	Not checked yet
Service catalog	Not checked yet	Not checked yet
Workflow automation	Not checked yet	Not checked yet
Employee portal	Not checked yet	Not checked yet
Knowledge base	✓	✓
Asset management	✓	✓
Specs
Deployment	Not checked yet	Not checked yet
Our review
Pros	Covers incidents, requests, assets, CMDB, SLAs, approvals, and change workflows Includes self-service, knowledge management, dashboards, mobile apps, and integrations Supports web, iOS, Android, API, and self-hosted deployments	Covers incidents, assets, knowledge, workflows, approvals, SLAs, and reporting Mobile apps support ticket, approval, and asset management Connects with Teams, Slack, AWS, Azure, Workday, Okta, and more
Cons	Entry pricing starts at £51 per agent per month Advanced capabilities are split across higher-priced plans The broad feature set may exceed the needs of smaller service teams	There is no free plan Annual billing starts at $19 per agent per month Freddy AI Copilot is an add-on, while Enterprise pricing is custom
Our verdict	TOPdesk is service management software for IT and other internal service teams, including facilities and HR. It brings incident and ticket management, searchable knowledge articles, a self-service portal, asset records, CMDB capabilities,… Read the review →	Freshservice is a cloud-based IT service management platform for IT teams and enterprise service departments. It combines incident, problem, change, asset, service catalog, knowledge management, workflow automation, reporting, and employee… Read the review →

Strengths and trade-offs

• TOPdesk — where it wins

  • Covers incidents, requests, assets, CMDB, SLAs, approvals, and change workflows
  • Includes self-service, knowledge management, dashboards, mobile apps, and integrations
  • Supports web, iOS, Android, API, and self-hosted deployments

  Where it doesn't

  • Entry pricing starts at £51 per agent per month
  • Advanced capabilities are split across higher-priced plans
  • The broad feature set may exceed the needs of smaller service teams

• Freshservice — where it wins

  • Covers incidents, assets, knowledge, workflows, approvals, SLAs, and reporting
  • Mobile apps support ticket, approval, and asset management
  • Connects with Teams, Slack, AWS, Azure, Workday, Okta, and more

  Where it doesn't

  • There is no free plan
  • Annual billing starts at $19 per agent per month
  • Freddy AI Copilot is an add-on, while Enterprise pricing is custom

• TOPdesk8.9/10 · Paid

  Balanced ITSM for mature teams, with broad workflows and a £51 entry price per agent monthly.

  Visit TOPdeskFull verdict →
• Freshservice8.7/10 · 14-day trial

  A broad ESM platform with mobile apps, integrations, automation, and tiered pricing.

  Visit FreshserviceFull verdict →