ServiceNow Enterprise Service Management vs Ivanti Neurons for Enterprise Service Management

ServiceNow Enterprise Service Management9.4Visit Ivanti Neurons for Enterprise Service Management9.2Visit

Higher score ServiceNow Enterprise Service Management #1 in Enterprise Service Management Software 9.4/10 Pricing on request ✓ 5 of 6 features Visit ServiceNow

vs

Ivanti Neurons for Enterprise Service Management #2 in Enterprise Service Management Software 9.2/10 Pricing on request ✓ 6 of 6 features Visit Ivanti

• ServiceNow Enterprise Service Management fits best

  Enterprises standardizing services across departments

• Ivanti Neurons for Enterprise Service Management fits best

  Large enterprises needing broad cross-functional ESM

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Side by side

Feature	ServiceNow Enterprise Service Management 9.4/10 Visit ↗	Ivanti Neurons for Enterprise Service Management 9.2/10 Visit ↗
At a glance
Editor score	9.4	9.2
Ranking	#1 in Enterprise Service Management Software	#2 in Enterprise Service Management Software
Best for	Enterprises standardizing services across departments	Large enterprises needing broad cross-functional ESM
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud	Cloud, Self-hosted
Platforms	Web, iOS, Android	Web
Compliance	SOC 2, ISO 27001, GDPR	SOC 2, ISO 27001, GDPR
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features ServiceNow Enterprise Service Management 5/6 · Ivanti Neurons for Enterprise Service Management 6/6
Non-IT departments	✓	✓
Service catalog	✓	✓
Workflow automation	✓	✓
Employee portal	✓	✓
Knowledge base	✓	✓
Asset management	Not checked yet	✓ (best)
Specs
Deployment	Cloud	Both
Our review
Pros	Unifies IT, HR, finance, legal, and other service domains Combines catalogs, self-service, knowledge, routing, and automation Adds AI agents, analytics, and mobile apps to shared workflows	Covers IT, HR, facilities, GRC, PPM, and security operations Supports no-code workflows, AI assistance, and asset management Offers cloud, on-premises, and hybrid deployment options
Cons	Enterprise pricing requires a sales engagement Cloud deployment may not suit organizations needing other deployment models Its breadth may exceed the needs of a single-department service team	Pricing requires a contact-sales process Deployment and licensing vary by product configuration Its broad scope may exceed a single-team service desk's needs
Our verdict	ServiceNow Enterprise Service Management brings IT, HR, finance, legal, workplace services, procurement, and related functions into a shared cloud platform. It is designed for enterprises that want one service experience across departments… Read the review →	Ivanti Neurons for Enterprise Service Management extends service management beyond IT to HR, facilities, governance, risk and compliance, project portfolio management, and security operations. It combines a self-service employee portal,… Read the review →

Strengths and trade-offs

• ServiceNow Enterprise Service Management — where it wins

  • Unifies IT, HR, finance, legal, and other service domains
  • Combines catalogs, self-service, knowledge, routing, and automation
  • Adds AI agents, analytics, and mobile apps to shared workflows

  Where it doesn't

  • Enterprise pricing requires a sales engagement
  • Cloud deployment may not suit organizations needing other deployment models
  • Its breadth may exceed the needs of a single-department service team

• Ivanti Neurons for Enterprise Service Management — where it wins

  • Covers IT, HR, facilities, GRC, PPM, and security operations
  • Supports no-code workflows, AI assistance, and asset management
  • Offers cloud, on-premises, and hybrid deployment options

  Where it doesn't

  • Pricing requires a contact-sales process
  • Deployment and licensing vary by product configuration
  • Its broad scope may exceed a single-team service desk's needs

• ServiceNow Enterprise Service Management9.4/10 · Pricing on request

  A cloud platform for unifying service delivery across enterprise functions.

  Visit ServiceNowFull verdict →
• Ivanti Neurons for Enterprise Service Management9.2/10 · Pricing on request

  A broad ESM platform for enterprises managing IT and business services together.

  Visit IvantiFull verdict →