Head-to-head · IT Service Catalog Software
ServiceNow Service Catalog vs Matrix42 Enterprise Service Management
ServiceNow Service Catalog leads on 0 checks, Matrix42 Enterprise Service Management on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreServiceNow Service Catalog · 9.3/10
- Free trialonly Matrix42 Enterprise Service Management
- Most featuresServiceNow Service Catalog · 5 of 5
ServiceNow Service Catalog scores higher on our rubric for it service catalog software: 9.3 against 8.4 out of 10; our editors rank them #1 and #6.
ServiceNow Service Catalog is the better fit for large enterprises needing dedicated catalog workflows. Matrix42 Enterprise Service Management is the better fit for large organizations extending catalogs beyond IT.
- ServiceNow Service Catalog fits best
Large enterprises needing dedicated catalog workflows
- Matrix42 Enterprise Service Management fits best
Large organizations extending catalogs beyond IT
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Side by side
| Feature | ServiceNow Service Catalog 9.3/10 Visit ↗ | Matrix42 Enterprise Service Management 8.4/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.3 | 8.4 |
| Ranking | #1 in IT Service Catalog Software | #6 in IT Service Catalog Software |
| Best for | Large enterprises needing dedicated catalog workflows | Large organizations extending catalogs beyond IT |
| Pricing model | Paid | Paid |
| Starting price | — | Pricing on request · 30-day trial |
| Free plan | — | — |
| Free trial | — | 30 days |
| Deployment | Cloud | Cloud, Self-hosted |
| Platforms | Web | Web, iOS, Android |
| Support | Community, Docs | Email, Phone, Tickets, Community, Docs |
| Compliance | SOC 2, ISO 27001, GDPR | ISO 27001, GDPR |
| Integrations | 4 integrations | 400+ integrations |
| Built for | Mid-market, Enterprise | Mid-market, Enterprise |
| Features ServiceNow Service Catalog 5/5 · Matrix42 Enterprise Service Management 0/5 | ||
| Request portal | ✓ (best) | Not checked yet |
| Approval workflows | ✓ (best) | Not checked yet |
| Eligibility rules | ✓ (best) | Not checked yet |
| Fulfillment automation | ✓ (best) | Not checked yet |
| Service ownership | ✓ (best) | Not checked yet |
| Specs | ||
| Catalog item limit | Not checked yet | Not checked yet |
| Our review | ||
| Pros |
|
|
| Cons |
|
|
| Our verdict | ServiceNow Service Catalog helps organizations publish products, services, and information through self-service experiences. Employees and customers can browse catalog items, submit requests, track progress, and complete approvals. It is… Read the review → |
Matrix42 Enterprise Service Management is a service-management platform for IT and business departments that need more than an IT-only request catalog. It provides an employee self-service portal, service catalog publishing, request… Read the review → |
Strengths and trade-offs
ServiceNow Service Catalog — where it wins
- Guided catalog creation with Catalog Builder
- Multi-step approvals and automated fulfillment workflows
- Eligibility rules and ownership controls for catalog access
Where it doesn't
- Pricing requires contacting sales
- The listed platform is web-based
- Advanced capabilities require higher ITSM tiers
Matrix42 Enterprise Service Management — where it wins
- Supports service catalogs, requests, approvals, knowledge, and assets
- Covers HR, Finance, Facilities, Procurement, Legal, and other teams
- Connects with Microsoft, SAP, Salesforce, ServiceNow, Jira, and more
Where it doesn't
- Quote-based purchasing requires contact with Matrix42
- Its broad scope may exceed the needs of IT-only teams
- A 30-day trial may be brief for complex enterprise evaluations
- ServiceNow Service Catalog9.3/10 · Pricing on request
A deep enterprise catalog with guided creation, eligibility rules, approvals, and fulfillment automation.
Visit ServiceNowFull verdict → - Matrix42 Enterprise Service Management8.4/10 · Pricing on request · 30-day trial
A broad service catalog and workflow platform for IT and business departments.
Visit Matrix42Full verdict →
More comparisons
- ServiceNow Service Catalog vs ManageEngine ServiceDesk Plus
- ServiceNow Service Catalog vs GLPI
- ServiceNow Service Catalog vs Freshservice
- ServiceNow Service Catalog vs OpenText SMAX
- ServiceNow Service Catalog vs EasyVista Service Manager
- ServiceNow Service Catalog vs USU IT Service Management
- ManageEngine ServiceDesk Plus vs Matrix42 Enterprise Service Management
- GLPI vs Matrix42 Enterprise Service Management
All IT service catalog software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update