Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · IT Service Catalog Software

Freshservice vs EasyVista Service Manager

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Freshservice #4 in IT Service Catalog Software 8.8/10 14-day trial Free trial✓ 1 of 5 features Visit Freshservice
EasyVista Service Manager #7 in IT Service Catalog Software 8.3/10 Pricing on request ✓ 0 of 5 features Visit EasyVista

Freshservice leads on 0 checks, EasyVista Service Manager on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFreshservice · 8.8/10
  • Free trialonly Freshservice
  • Most featuresFreshservice · 1 of 5

Freshservice scores higher on our rubric for it service catalog software: 8.8 against 8.3 out of 10; our editors rank them #4 and #7.

Freshservice is the better fit for growing IT teams wanting broad ITSM value. EasyVista Service Manager is the better fit for organizations wanting configurable enterprise ITSM.

  • Freshservice fits best

    Growing IT teams wanting broad ITSM value

  • EasyVista Service Manager fits best

    Organizations wanting configurable enterprise ITSM

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Freshservice 8.8/10 Visit ↗ EasyVista Service Manager 8.3/10 Visit ↗
At a glance
Editor score 8.8 8.3
Ranking #4 in IT Service Catalog Software #7 in IT Service Catalog Software
Best for Growing IT teams wanting broad ITSM value Organizations wanting configurable enterprise ITSM
Pricing model Paid Paid
Starting price $19/user/mo —
Free plan — —
Free trial 14 days —
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web
Support Email, Community Docs
Integrations 2 integrations 10 integrations
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features Freshservice 1/5 · EasyVista Service Manager 0/5
Request portal Not checked yet Not checked yet
Approval workflows ✓ (best) Not checked yet
Eligibility rules Not checked yet Not checked yet
Fulfillment automation Not checked yet Not checked yet
Service ownership Not checked yet Not checked yet
Specs
Catalog item limit Not checked yet Not checked yet
Our review
Pros
  • Service catalog, portal, approvals, SLAs, CMDB, and asset management
  • Mobile apps, APIs, and integrations across business and cloud platforms
  • Clear annual plans with a 14-day trial and $19 starting price
  • No-code workflows support configurable IT service processes.
  • Combines ITSM, CMDB, asset discovery, and service-level management.
  • Connects with collaboration, monitoring, development, and enterprise tools.
Cons
  • No perpetual free plan
  • Service catalog and SLA management start on the $49 Growth plan
  • Enterprise pricing is custom, while some AI features are add-ons
  • Pricing requires a sales quote rather than published plan prices.
  • Advanced editions may be more than smaller service desks need.
  • Not a dedicated on-call scheduling or status-page platform.
Our verdict

Freshservice is a cloud-based IT service management platform for IT teams and enterprise service departments. It brings incident, problem, change, asset, service catalog, knowledge management, workflow automation, reporting, and employee…

Read the review →

EasyVista Service Manager is an IT service management platform for organizations managing incidents, requests, changes, assets, workflows, and service operations in one system. It is aimed at enterprise IT teams, service desks, and…

Read the review →
  1. FreshserviceIT Service Catalog Software 8.814-day trial
  2. EasyVista Service ManagerIT Service Catalog Software 8.3Pricing on request

Strengths and trade-offs

  • Freshservice — where it wins

    • Service catalog, portal, approvals, SLAs, CMDB, and asset management
    • Mobile apps, APIs, and integrations across business and cloud platforms
    • Clear annual plans with a 14-day trial and $19 starting price

    Where it doesn't

    • No perpetual free plan
    • Service catalog and SLA management start on the $49 Growth plan
    • Enterprise pricing is custom, while some AI features are add-ons

  • EasyVista Service Manager — where it wins

    • No-code workflows support configurable IT service processes.
    • Combines ITSM, CMDB, asset discovery, and service-level management.
    • Connects with collaboration, monitoring, development, and enterprise tools.

    Where it doesn't

    • Pricing requires a sales quote rather than published plan prices.
    • Advanced editions may be more than smaller service desks need.
    • Not a dedicated on-call scheduling or status-page platform.
  • Freshservice8.8/10 · 14-day trial

    Broad ITSM coverage with service catalogs, automation, assets, approvals, and AI.

    Visit FreshserviceFull verdict →
  • EasyVista Service Manager8.3/10 · Pricing on request

    A configurable ITSM platform that combines service management, assets, workflows, and automation.

    Visit EasyVistaFull verdict →

More comparisons

All IT service catalog software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update