Alloy Navigator
Alloy Navigator: A broad IT service desk with strong asset coverage and tiered ITSM depth. Ranked #11 of 49 in IT Help Desk Software by our editors (8.2/10); pricing: Paid; best for asset-focused service desks.
At a glance
- Editor score8.2 / 10
- PricingPaid
- Best forAsset-focused service desks
- Free planNo
- Paid from$19/user/mo
- SLA managementYes
- Facts checked23 Sep 2026
Where it wins
- Combines ticketing, SLA tracking, assets, inventory, and knowledge management
- Includes self-service, approvals, change management, and workflow automation
- Offers web, iOS, Android, API, and cloud or self-hosted deployment
Where it doesn't
- Integrations are listed as API only
- No permanent free plan is available
- Cloud hosting may incur additional fees
Our verdict on Alloy Navigator
Alloy Navigator is an IT service management and IT asset management platform for medium and large organizations. It brings service desk ticketing, incident and problem management, SLA tracking, asset and network inventory, knowledge management, self-service requests, workflow automation, reporting, and mobile access into one system. Employees can submit and track requests through the Self-Service Portal, while technicians manage tickets, approvals, assets, and workflows. Its focus suits teams that need service operations and asset records together rather than a ticketing tool alone.
Pricing is structured by technician and billed annually. Explorer costs $19 per technician per month for up to 3 technicians and includes unlimited requesters, IT help desk functions, asset management, a knowledge base, and the Self-Service Portal. Express costs $49 per technician per month for 4 or more technicians and adds change management, approvals, and consumables while retaining Explorer features. Enterprise costs $89 per technician per month for 4 or more technicians and adds ITIL, configuration management and CMDB, and project management. A free trial is advertised, while cloud hosting may incur additional fees.
The platform supports web, iOS, Android, API, and self-hosted deployment options. Its listed integration path is an API, so organizations should assess whether that fits their existing ecosystem and automation needs. The feature set is broad, covering service-level management, approval workflows, dashboards, analytics, reporting, and mobile access, with AI features also listed. Explorer may suit smaller technician teams that prioritize assets and core service desk functions; Express adds operational controls, while Enterprise is aimed at organizations needing ITIL, CMDB, and project management. Teams seeking a permanent free plan or a wider catalog of named integrations should consider alternatives.
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Alloy Navigator pricing
All 3 Alloy Navigator plans and prices →
Alloy Navigator fact sheet
| Free plan | No |
|---|---|
| Paid from | $19/user/mo |
| SLA management | Yes |
| Knowledge base | Yes |
| Employee portal | Yes |
| Asset management | Yes |
| Single sign-on | Yes |
| Approval workflows | Yes |
| Mobile apps | Yes |
| Deployment | Cloud, Self-hosted, Desktop, Mobile |
| Platforms | Web, Windows, iOS, Android |
| Compliance & security | SSO/SAML |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 9 integrations: Microsoft Teams, TeamViewer, Zapier, Microsoft Entra ID (Azure AD), Dell Warranty, Adobe … |
| Pricing | Paid (source) |
| Website | alloysoftware.com |
| Facts checked | 23 Sep 2026 |
Alloy Navigator integrations
Alloy Navigator lists 9 integrations on its own site.
- Microsoft Teams
- TeamViewer
- Zapier
- Microsoft Entra ID (Azure AD)
- Dell Warranty
- Adobe
- Microsoft Intune
- Microsoft SCCM/MECM
- Google Analytics
Alternatives to Alloy Navigator
- ManageEngine ServiceDesk PlusA broad ITSM suite with a free plan, asset management, CMDB, automation, and AI.9.3
- FreshserviceDeep ITSM, asset management, automation and AI for growing service teams.9.2
- SolarWinds Service DeskA mature ITSM suite for teams that need CMDB, asset, SLA, and change-management depth.9.1
See all Alloy Navigator alternatives →
Also Ranked In
Alloy Navigator is ranked in 13 of our directories; the 6 strongest besides IT Help Desk Software.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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