Infraon ITSM
Infraon ITSM: A focused ITSM platform with root-cause workflows, CMDB visibility, automation, and hybrid deployment. Ranked #1 of 39 in IT Problem Management Software by our editors (9.4/10); pricing: 14-day trial; best for affordable, dedicated ITSM problem management.
At a glance
- Editor score9.4 / 10
- Pricing14-day trial
- Best forAffordable, dedicated ITSM problem management
- Free planNo
- Paid from$19/user/mo
- Root-cause analysisYes
- Facts checked20 Sep 2026
Where it wins
- Tracks root causes, known errors, workarounds, and permanent fixes
- Adds CMDB visibility, workflow automation, and change control
- Supports web, API, cloud, on-premises, and hybrid deployment
Where it doesn't
- Problem Management starts with the Professional plan
- There is no free plan, although a 14-day trial is available
- Advanced security, customizations, and 24/7 support require Enterprise
Our verdict on Infraon ITSM
Infraon ITSM is an IT service management platform for small teams, scaling organizations, and enterprises that need structured control over incidents, requests, problems, changes, knowledge, assets, and service levels. Its problem management scope covers the full lifecycle, including root-cause analysis, known-error management, workaround documentation, and permanent-fix tracking. The platform also includes automated ticket routing, email-to-ticket conversion, a self-service portal, knowledge base, SLA alerts, dashboards, and CMDB-based asset and configuration visibility. It is available through web and API interfaces, with cloud, on-premises, and hybrid deployment options.
Pricing is organized around four plans. Essential costs $19 per user per month and includes Incident Management, Email to Incident, a Self-Service Portal, Standard SLA Management, Workflow Automator, and Knowledge Base. Standard costs $47 per user per month and adds Request Management, Multiple SLA Profiles, Marketplace access for third-party integrations, and Custom Service Request Templates. Professional costs $57 per user per month and adds Problem Management, Release Management, Change Management, AI-assisted Knowledge Base Creation, and collaboration channels for change, problem, and release work. Enterprise adds bulk discounts, 24/7 support, customizations, SLAs, and advanced security. A 14-day free trial is available, but there is no free plan.
Its ecosystem fit is suited to teams connecting service operations with monitoring, collaboration, cloud, and directory systems. Listed integrations include Nagios, Zabbix, SolarWinds, Slack, Microsoft Teams, AWS, Azure, GCP, Active Directory, and LDAP, while REST APIs support additional integration work. AI features include GenAI-assisted ticket routing and knowledge-base creation. Infraon ITSM is a strong fit for organizations that want dedicated problem management alongside broader ITSM workflows and deployment flexibility. Teams seeking problem management on the lowest-cost tier, or a free ongoing plan, should consider alternatives.
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Infraon ITSM pricing
All 4 Infraon ITSM plans and prices →
Infraon ITSM fact sheet
| Free plan | No |
|---|---|
| Paid from | $19/user/mo |
| Root-cause analysis | Yes |
| Known-error database | Yes |
| Workaround tracking | Yes |
| Incident linking | Not verified |
| Permanent-fix tracking | Yes |
| Deployment options | Hybrid |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR |
| Support | Email, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 100+ integrations: Nagios, Zabbix, SolarWinds, Slack, Microsoft Teams, AWS … |
| Pricing | 14-day trial (source) |
| Website | infraon.io |
| Facts checked | 20 Sep 2026 |
Infraon ITSM integrations
Infraon ITSM lists 100+ integrations on its own site — the 10 named here are the ones its pages call out.
- Nagios
- Zabbix
- SolarWinds
- Slack
- Microsoft Teams
- AWS
- Azure
- GCP
- Active Directory
- LDAP
Alternatives to Infraon ITSM
- Virima ITSMA deep problem-management suite for enterprise IT teams, with published pricing from $4,740 a year.9.2
- OpsYnt ITSMA broad cloud ITSM suite with dedicated problem-management workflows and enterprise controls.9.0
- ZentraITSMA broad ITSM platform with problem management, automation, AI, and cloud or self-hosted deployment.8.9
See all Infraon ITSM alternatives →
Infraon ITSM vs the competition
- Infraon ITSM vs Virima ITSM
- Infraon ITSM vs OpsYnt ITSM
- Infraon ITSM vs ZentraITSM
- Infraon ITSM vs DemandFlow ITSM
- Infraon ITSM vs ZServiceDesk
- Infraon ITSM vs OMNITRACKER IT Service Management Center
Compare Infraon ITSM with any tool side by side →
Also Ranked In
Infraon ITSM is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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