Virima ITSM
Virima ITSM: A deep problem-management suite for enterprise IT teams, with published pricing from $4,740 a year. Ranked #2 of 39 in IT Problem Management Software by our editors (9.2/10); pricing: Paid; best for enterprise teams needing deep problem analysis.
At a glance
- Editor score9.2 / 10
- PricingPaid
- Best forEnterprise teams needing deep problem analysis
- Free planNo
- Paid from$4,740/yr
- Root-cause analysisYes
- Facts checked28 Oct 2026
Where it wins
- Recurring-incident analysis and root-cause investigation
- Known errors, workarounds, test plans and resolution tracking
- Discovery, CMDB, service mapping and broad ITSM integrations
Where it doesn't
- Business Pro starts at $4,740 a year, billed annually
- No free plan is included
- Unlimited discovery installations and private hosting require Enterprise
Our verdict on Virima ITSM
Virima ITSM is an ITIL-compliant service management platform for enterprise IT teams managing incidents, problems, changes, configurations, knowledge and requests. Its problem-management tools connect recurring-incident analysis with root-cause investigation, known-error records, workaround references, test plans and resolution notes. Automated discovery, CMDB population and ViVID service mapping extend the platform beyond problem records, helping teams relate issues to services, dependencies and potential blast radius.
Pricing is annual and based on assets rather than users. Business Pro costs $395 a month, billed annually at $4,740 a year (an introductory price through December 2026), and includes Discovery, CMDB, ViVID service mapping and ITAM as one package, with 2,000 assets (expandable to 6,000), three discovery app installations, all integrations, REST API access and standard support. Enterprise is priced by quote and adds unlimited assets and discovery app installations, a dedicated Implementation Success Manager, priority support, and private hosting or on-premises deployment. Both plans include the third-party ITSM integrations. This structure fits organizations that need broad IT operations coverage, but the annual entry price makes it less suited to smaller teams seeking a low-cost problem-management tool.
The platform also fits environments with an established technology ecosystem. Bidirectional integrations include ServiceNow, Jira Service Management, Ivanti, Halo ITSM, Xurrent, Hornbill and TeamDynamix, while AWS, Microsoft Azure, Okta, Microsoft Entra, LDAP, LogicMonitor, Kubernetes and Docker are supported across the wider platform. Web, Windows, macOS, Linux and API access support varied operating environments. Choose Virima ITSM when recurring incidents, configuration context, service dependencies and documented permanent fixes need to work together. Teams wanting only a focused problem register, or a simpler deployment with lower annual commitment, should look elsewhere.
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Virima ITSM pricing
All 2 Virima ITSM plans and prices →
Virima ITSM fact sheet
| Free plan | No |
|---|---|
| Paid from | $4,740/yr |
| Root-cause analysis | Yes |
| Known-error database | Yes |
| Workaround tracking | Yes |
| Incident linking | Yes |
| Permanent-fix tracking | Yes |
| Deployment options | Cloud |
| Deployment | Cloud, Self-hosted |
| Platforms | Web, Windows, macOS, Linux |
| Compliance & security | SOC 2, ISO 27001, SSO/SAML |
| Support | Email, Phone, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 15 integrations: ServiceNow, Jira Service Management, Ivanti, Halo ITSM, Xurrent, Hornbill … See all → |
| Pricing | Paid (source) |
| Website | virima.com |
| Facts checked | 28 Oct 2026 |
Virima ITSM integrations
Virima ITSM lists 15 integrations on its own site.
- ServiceNow
- Jira Service Management
- Ivanti
- Halo ITSM
- Xurrent
- Hornbill
- TeamDynamix
- AWS
- Microsoft Azure
- Okta
- Microsoft Entra
- LDAP
- LogicMonitor
- Kubernetes
- Docker
See all Virima ITSM integrations →
Alternatives to Virima ITSM
- Infraon ITSMA focused ITSM platform with root-cause workflows, CMDB visibility, automation, and hybrid deployment.9.4
- OpsYnt ITSMA broad cloud ITSM suite with dedicated problem-management workflows and enterprise controls.9.0
- ZentraITSMA broad ITSM platform with problem management, automation, AI, and cloud or self-hosted deployment.8.9
See all Virima ITSM alternatives →
Virima ITSM vs the competition
- Virima ITSM vs Infraon ITSM
- Virima ITSM vs OpsYnt ITSM
- Virima ITSM vs ZentraITSM
- Virima ITSM vs DemandFlow ITSM
- Virima ITSM vs ZServiceDesk
- Virima ITSM vs OMNITRACKER IT Service Management Center
Compare Virima ITSM with any tool side by side →
Also Ranked In
Virima ITSM is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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