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Head-to-head · IT Problem Management Software

Virima ITSM vs ZentraITSM

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Virima ITSM #2 in IT Problem Management Software 9.2/10 Paid ✓ 5 of 5 features Visit Virima
ZentraITSM #4 in IT Problem Management Software 8.9/10 30-day trial Free trial✓ 0 of 5 features Visit ZentraITSM

Virima ITSM leads on 0 checks, ZentraITSM on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreVirima ITSM · 9.2/10
  • Free trialonly ZentraITSM
  • Most featuresVirima ITSM · 5 of 5

Virima ITSM scores higher on our rubric for it problem management software: 9.2 against 8.9 out of 10; our editors rank them #2 and #4.

Virima ITSM is the better fit for enterprise teams needing deep problem analysis. ZentraITSM is the better fit for flexible cloud or self-hosted ITSM.

  • Virima ITSM fits best

    Enterprise teams needing deep problem analysis

  • ZentraITSM fits best

    Flexible cloud or self-hosted ITSM

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Side by side

Feature Virima ITSM 9.2/10 Visit ↗ ZentraITSM 8.9/10 Visit ↗
At a glance
Editor score 9.2 8.9
Ranking #2 in IT Problem Management Software #4 in IT Problem Management Software
Best for Enterprise teams needing deep problem analysis Flexible cloud or self-hosted ITSM
Pricing model Paid Paid
Starting price $4,740/yr $19/user/mo
Free plan — —
Free trial — 30 days
Deployment Cloud, Self-hosted Cloud, Self-hosted
Platforms Web, Windows, macOS, Linux Web
Support Email, Phone, Docs · 24/7 Email · 24/7
Compliance SOC 2, ISO 27001, SSO/SAML SOC 2, ISO 27001, SSO/SAML
Integrations 15 integrations 13 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Virima ITSM 5/5 · ZentraITSM 0/5
Root-cause analysis ✓ (best) Not checked yet
Known-error database ✓ (best) Not checked yet
Workaround tracking ✓ (best) Not checked yet
Incident linking ✓ (best) Not checked yet
Permanent-fix tracking ✓ (best) Not checked yet
Specs
Deployment options Cloud Not checked yet
Our review
Pros
  • Recurring-incident analysis and root-cause investigation
  • Known errors, workarounds, test plans and resolution tracking
  • Discovery, CMDB, service mapping and broad ITSM integrations
  • Problem and change management include CAB workflows.
  • CMDB, service catalogs, approvals, and no-code automation.
  • Cloud, self-hosted, API, webhooks, and broad integrations.
Cons
  • Business Pro starts at $4,740 a year, billed annually
  • No free plan is included
  • Unlimited discovery installations and private hosting require Enterprise
  • There is no free plan.
  • Basic focuses on incidents and service requests.
  • Advanced capabilities require higher paid tiers.
Our verdict

Virima ITSM is an ITIL-compliant service management platform for enterprise IT teams managing incidents, problems, changes, configurations, knowledge and requests. Its problem-management tools connect recurring-incident analysis with…

Read the review →

ZentraITSM is an IT service management platform for internal IT teams, MSPs, regulated organizations, and departments such as HR, Facilities, Finance, and Legal. It covers incident and service request management alongside problem and…

Read the review →
  1. Virima ITSMIT Problem Management Software 9.2Paid
  2. ZentraITSMIT Problem Management Software 8.930-day trial

Strengths and trade-offs

  • Virima ITSM — where it wins

    • Recurring-incident analysis and root-cause investigation
    • Known errors, workarounds, test plans and resolution tracking
    • Discovery, CMDB, service mapping and broad ITSM integrations

    Where it doesn't

    • Business Pro starts at $4,740 a year, billed annually
    • No free plan is included
    • Unlimited discovery installations and private hosting require Enterprise

  • ZentraITSM — where it wins

    • Problem and change management include CAB workflows.
    • CMDB, service catalogs, approvals, and no-code automation.
    • Cloud, self-hosted, API, webhooks, and broad integrations.

    Where it doesn't

    • There is no free plan.
    • Basic focuses on incidents and service requests.
    • Advanced capabilities require higher paid tiers.
  • Virima ITSM9.2/10 · Paid

    A deep problem-management suite for enterprise IT teams, with published pricing from $4,740 a year.

    Visit VirimaFull verdict →
  • ZentraITSM8.9/10 · 30-day trial

    A broad ITSM platform with problem management, automation, AI, and cloud or self-hosted deployment.

    Visit ZentraITSMFull verdict →

More comparisons

All IT problem management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update