Virima ITSM vs Infronest Problem Management

Virima ITSM9.2Visit Infronest Problem Management8.5Visit

Higher score Virima ITSM #2 in IT Problem Management Software 9.2/10 Paid ✓ 5 of 5 features Visit Virima

vs

Infronest Problem Management #8 in IT Problem Management Software 8.5/10 14-day trial Free trial✓ 5 of 5 features Visit Infronest

• Virima ITSM fits best

  Enterprise teams needing deep problem analysis

• Infronest Problem Management fits best

  Organizations needing dedicated problem records

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	Virima ITSM 9.2/10 Visit ↗	Infronest Problem Management 8.5/10 Visit ↗
At a glance
Editor score	9.2	8.5
Ranking	#2 in IT Problem Management Software	#8 in IT Problem Management Software
Best for	Enterprise teams needing deep problem analysis	Organizations needing dedicated problem records
Pricing model	Paid	Paid
Starting price	$4,740/yr	₹29,999/mo
Free plan	—	—
Free trial	—	14 days
Deployment	Cloud, Self-hosted	Cloud, Self-hosted, Desktop, Mobile
Platforms	Web, Windows, macOS, Linux	Web, Windows, macOS, Linux, iOS, Android
Support	Email, Phone, Docs · 24/7	Email, Docs
Compliance	SOC 2, ISO 27001, SSO/SAML	GDPR, SSO/SAML, 2FA
Integrations	15 integrations	1 integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features Virima ITSM 5/5 · Infronest Problem Management 5/5
Root-cause analysis	✓	✓
Known-error database	✓	✓
Workaround tracking	✓	✓
Incident linking	✓	✓
Permanent-fix tracking	✓	✓
Specs
Deployment options	Cloud	Not checked yet
Our review
Pros	Recurring-incident analysis and root-cause investigation Known errors, workarounds, test plans and resolution tracking Discovery, CMDB, service mapping and broad ITSM integrations	Links multiple incidents to each problem record Tracks workarounds, known errors, and permanent resolutions Supports web, desktop, mobile, API, cloud, and self-hosted deployment
Cons	Business Pro starts at $4,740 a year, billed annually No free plan is included Unlimited discovery installations and private hosting require Enterprise	Starts at INR 29,999 per month Problem Management is priced within the broader ITSM platform Only Change Management integration is listed
Our verdict	Virima ITSM is an ITIL-compliant service management platform for enterprise IT teams managing incidents, problems, changes, configurations, knowledge and requests. Its problem-management tools connect recurring-incident analysis with… Read the review →	Infronest Problem Management is an ITSM module for investigating recurring incidents and documenting their underlying causes. It is designed for enterprises, managed service providers, and technology organisations that need dedicated… Read the review →

Strengths and trade-offs

• Virima ITSM — where it wins

  • Recurring-incident analysis and root-cause investigation
  • Known errors, workarounds, test plans and resolution tracking
  • Discovery, CMDB, service mapping and broad ITSM integrations

  Where it doesn't

  • Business Pro starts at $4,740 a year, billed annually
  • No free plan is included
  • Unlimited discovery installations and private hosting require Enterprise

• Infronest Problem Management — where it wins

  • Links multiple incidents to each problem record
  • Tracks workarounds, known errors, and permanent resolutions
  • Supports web, desktop, mobile, API, cloud, and self-hosted deployment

  Where it doesn't

  • Starts at INR 29,999 per month
  • Problem Management is priced within the broader ITSM platform
  • Only Change Management integration is listed

• Virima ITSM9.2/10 · Paid

  A deep problem-management suite for enterprise IT teams, with published pricing from $4,740 a year.

  Visit VirimaFull verdict →
• Infronest Problem Management8.5/10 · 14-day trial

  A focused problem-management module with detailed controls and high entry pricing.

  Visit InfronestFull verdict →