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Head-to-head · IT Problem Management Software

Infraon ITSM vs Virima ITSM

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Infraon ITSM #1 in IT Problem Management Software 9.4/10 14-day trial Free trial✓ 4 of 5 features Visit Infraon ITSM
Virima ITSM #2 in IT Problem Management Software 9.2/10 Paid ✓ 5 of 5 features Visit Virima

Infraon ITSM leads on 0 checks, Virima ITSM on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreInfraon ITSM · 9.4/10
  • Free trialonly Infraon ITSM
  • Most featuresVirima ITSM · 5 of 5

Infraon ITSM scores higher on our rubric for it problem management software: 9.4 against 9.2 out of 10; our editors rank them #1 and #2.

On deployment options, Infraon ITSM gives you Hybrid where Virima ITSM offers Cloud.

Infraon ITSM is the better fit for affordable, dedicated ITSM problem management. Virima ITSM is the better fit for enterprise teams needing deep problem analysis.

  • Infraon ITSM fits best

    Affordable, dedicated ITSM problem management

  • Virima ITSM fits best

    Enterprise teams needing deep problem analysis

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Infraon ITSM 9.4/10 Visit ↗ Virima ITSM 9.2/10 Visit ↗
At a glance
Editor score 9.4 9.2
Ranking #1 in IT Problem Management Software #2 in IT Problem Management Software
Best for Affordable, dedicated ITSM problem management Enterprise teams needing deep problem analysis
Pricing model Paid Paid
Starting price $19/user/mo $4,740/yr
Free plan — —
Free trial 14 days —
Deployment Cloud, Self-hosted Cloud, Self-hosted
Platforms Web Web, Windows, macOS, Linux
Support Email, Docs · 24/7 Email, Phone, Docs · 24/7
Compliance SOC 2, ISO 27001, GDPR SOC 2, ISO 27001, SSO/SAML
Integrations 100+ integrations 15 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Infraon ITSM 4/5 · Virima ITSM 5/5
Root-cause analysis ✓ ✓
Known-error database ✓ ✓
Workaround tracking ✓ ✓
Incident linking Not checked yet ✓ (best)
Permanent-fix tracking ✓ ✓
Specs
Deployment options Hybrid Cloud
Our review
Pros
  • Tracks root causes, known errors, workarounds, and permanent fixes
  • Adds CMDB visibility, workflow automation, and change control
  • Supports web, API, cloud, on-premises, and hybrid deployment
  • Recurring-incident analysis and root-cause investigation
  • Known errors, workarounds, test plans and resolution tracking
  • Discovery, CMDB, service mapping and broad ITSM integrations
Cons
  • Problem Management starts with the Professional plan
  • There is no free plan, although a 14-day trial is available
  • Advanced security, customizations, and 24/7 support require Enterprise
  • Business Pro starts at $4,740 a year, billed annually
  • No free plan is included
  • Unlimited discovery installations and private hosting require Enterprise
Our verdict

Infraon ITSM is an IT service management platform for small teams, scaling organizations, and enterprises that need structured control over incidents, requests, problems, changes, knowledge, assets, and service levels. Its problem…

Read the review →

Virima ITSM is an ITIL-compliant service management platform for enterprise IT teams managing incidents, problems, changes, configurations, knowledge and requests. Its problem-management tools connect recurring-incident analysis with…

Read the review →
  1. Infraon ITSMIT Problem Management Software 9.414-day trial
  2. Virima ITSMIT Problem Management Software 9.2Paid

Strengths and trade-offs

  • Infraon ITSM — where it wins

    • Tracks root causes, known errors, workarounds, and permanent fixes
    • Adds CMDB visibility, workflow automation, and change control
    • Supports web, API, cloud, on-premises, and hybrid deployment

    Where it doesn't

    • Problem Management starts with the Professional plan
    • There is no free plan, although a 14-day trial is available
    • Advanced security, customizations, and 24/7 support require Enterprise

  • Virima ITSM — where it wins

    • Recurring-incident analysis and root-cause investigation
    • Known errors, workarounds, test plans and resolution tracking
    • Discovery, CMDB, service mapping and broad ITSM integrations

    Where it doesn't

    • Business Pro starts at $4,740 a year, billed annually
    • No free plan is included
    • Unlimited discovery installations and private hosting require Enterprise
  • Infraon ITSM9.4/10 · 14-day trial

    A focused ITSM platform with root-cause workflows, CMDB visibility, automation, and hybrid deployment.

    Visit Infraon ITSMFull verdict →
  • Virima ITSM9.2/10 · Paid

    A deep problem-management suite for enterprise IT teams, with published pricing from $4,740 a year.

    Visit VirimaFull verdict →

More comparisons

All IT problem management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update