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Head-to-head · IT Problem Management Software

Infraon ITSM vs ZentraITSM

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Infraon ITSM #1 in IT Problem Management Software 9.4/10 14-day trial Free trial✓ 4 of 5 features Visit Infraon ITSM
ZentraITSM #4 in IT Problem Management Software 8.9/10 30-day trial Free trial✓ 0 of 5 features Visit ZentraITSM

Infraon ITSM leads on 0 checks, ZentraITSM on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreInfraon ITSM · 9.4/10
  • Free trialboth
  • Most featuresInfraon ITSM · 4 of 5

Infraon ITSM scores higher on our rubric for it problem management software: 9.4 against 8.9 out of 10; our editors rank them #1 and #4.

Infraon ITSM is the better fit for affordable, dedicated ITSM problem management. ZentraITSM is the better fit for flexible cloud or self-hosted ITSM.

  • Infraon ITSM fits best

    Affordable, dedicated ITSM problem management

  • ZentraITSM fits best

    Flexible cloud or self-hosted ITSM

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Infraon ITSM 9.4/10 Visit ↗ ZentraITSM 8.9/10 Visit ↗
At a glance
Editor score 9.4 8.9
Ranking #1 in IT Problem Management Software #4 in IT Problem Management Software
Best for Affordable, dedicated ITSM problem management Flexible cloud or self-hosted ITSM
Pricing model Paid Paid
Starting price $19/user/mo $19/user/mo
Free plan — —
Free trial 14 days 30 days
Free trial length 14 days · no card needed 30 days · no card needed
Deployment Cloud, Self-hosted Cloud, Self-hosted
Platforms Web Web
Support Email, Docs · 24/7 Email · 24/7
Compliance SOC 2, ISO 27001, GDPR SOC 2, ISO 27001, SSO/SAML
Integrations 100+ integrations 13 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Infraon ITSM 4/5 · ZentraITSM 0/5
Root-cause analysis ✓ (best) Not checked yet
Known-error database ✓ (best) Not checked yet
Workaround tracking ✓ (best) Not checked yet
Incident linking Not checked yet Not checked yet
Permanent-fix tracking ✓ (best) Not checked yet
Specs
Deployment options Hybrid Not checked yet
Our review
Pros
  • Tracks root causes, known errors, workarounds, and permanent fixes
  • Adds CMDB visibility, workflow automation, and change control
  • Supports web, API, cloud, on-premises, and hybrid deployment
  • Problem and change management include CAB workflows.
  • CMDB, service catalogs, approvals, and no-code automation.
  • Cloud, self-hosted, API, webhooks, and broad integrations.
Cons
  • Problem Management starts with the Professional plan
  • There is no free plan, although a 14-day trial is available
  • Advanced security, customizations, and 24/7 support require Enterprise
  • There is no free plan.
  • Basic focuses on incidents and service requests.
  • Advanced capabilities require higher paid tiers.
Our verdict

Infraon ITSM is an IT service management platform for small teams, scaling organizations, and enterprises that need structured control over incidents, requests, problems, changes, knowledge, assets, and service levels. Its problem…

Read the review →

ZentraITSM is an IT service management platform for internal IT teams, MSPs, regulated organizations, and departments such as HR, Facilities, Finance, and Legal. It covers incident and service request management alongside problem and…

Read the review →
  1. Infraon ITSMIT Problem Management Software 9.414-day trial
  2. ZentraITSMIT Problem Management Software 8.930-day trial

Strengths and trade-offs

  • Infraon ITSM — where it wins

    • Tracks root causes, known errors, workarounds, and permanent fixes
    • Adds CMDB visibility, workflow automation, and change control
    • Supports web, API, cloud, on-premises, and hybrid deployment

    Where it doesn't

    • Problem Management starts with the Professional plan
    • There is no free plan, although a 14-day trial is available
    • Advanced security, customizations, and 24/7 support require Enterprise

  • ZentraITSM — where it wins

    • Problem and change management include CAB workflows.
    • CMDB, service catalogs, approvals, and no-code automation.
    • Cloud, self-hosted, API, webhooks, and broad integrations.

    Where it doesn't

    • There is no free plan.
    • Basic focuses on incidents and service requests.
    • Advanced capabilities require higher paid tiers.
  • Infraon ITSM9.4/10 · 14-day trial

    A focused ITSM platform with root-cause workflows, CMDB visibility, automation, and hybrid deployment.

    Visit Infraon ITSMFull verdict →
  • ZentraITSM8.9/10 · 30-day trial

    A broad ITSM platform with problem management, automation, AI, and cloud or self-hosted deployment.

    Visit ZentraITSMFull verdict →

More comparisons

All IT problem management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update