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Head-to-head · IT Problem Management Software

OpsYnt ITSM vs ZentraITSM

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score OpsYnt ITSM #3 in IT Problem Management Software 9.0/10 30-day trial Free trial✓ 5 of 5 features Visit OpsYnt
ZentraITSM #4 in IT Problem Management Software 8.9/10 30-day trial Free trial✓ 0 of 5 features Visit ZentraITSM

OpsYnt ITSM leads on 0 checks, ZentraITSM on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreOpsYnt ITSM · 9.0/10
  • Free trialboth
  • Most featuresOpsYnt ITSM · 5 of 5

OpsYnt ITSM scores higher on our rubric for it problem management software: 9.0 against 8.9 out of 10; our editors rank them #3 and #4.

OpsYnt ITSM is the better fit for broad cloud ITSM with problem-management depth. ZentraITSM is the better fit for flexible cloud or self-hosted ITSM.

  • OpsYnt ITSM fits best

    Broad cloud ITSM with problem-management depth

  • ZentraITSM fits best

    Flexible cloud or self-hosted ITSM

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature OpsYnt ITSM 9.0/10 Visit ↗ ZentraITSM 8.9/10 Visit ↗
At a glance
Editor score 9.0 8.9
Ranking #3 in IT Problem Management Software #4 in IT Problem Management Software
Best for Broad cloud ITSM with problem-management depth Flexible cloud or self-hosted ITSM
Pricing model Paid Paid
Starting price — $19/user/mo
Free plan — —
Free trial 30 days 30 days
Free trial length 30 days · no card needed 30 days · no card needed
Deployment Cloud, Self-hosted Cloud, Self-hosted
Platforms Web, iOS, Android Web
Support Email, Community Email · 24/7
Compliance GDPR, HIPAA, SSO/SAML, 2FA SOC 2, ISO 27001, SSO/SAML
Integrations 6 integrations 13 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features OpsYnt ITSM 5/5 · ZentraITSM 0/5
Root-cause analysis ✓ (best) Not checked yet
Known-error database ✓ (best) Not checked yet
Workaround tracking ✓ (best) Not checked yet
Incident linking ✓ (best) Not checked yet
Permanent-fix tracking ✓ (best) Not checked yet
Specs
Deployment options Cloud Not checked yet
Our review
Pros
  • Root-cause, known-error, workaround, and permanent-fix workflows
  • CMDB, change management, catalog, SLA, and knowledge capabilities
  • Web, iOS, Android, API, and integrations with Teams, Slack, and identity tools
  • Problem and change management include CAB workflows.
  • CMDB, service catalogs, approvals, and no-code automation.
  • Cloud, self-hosted, API, webhooks, and broad integrations.
Cons
  • Problem management starts at the Business plan
  • Paid pricing details vary by plan and are not summarized here
  • Advanced identity, audit, uptime, and deployment options require Enterprise
  • There is no free plan.
  • Basic focuses on incidents and service requests.
  • Advanced capabilities require higher paid tiers.
Our verdict

OpsYnt ITSM is an ITIL-aligned service management platform for internal IT, HR, facilities, and other shared-service teams. It combines incident, problem, change, request, asset, configuration, knowledge, SLA, reporting, and employee…

Read the review →

ZentraITSM is an IT service management platform for internal IT teams, MSPs, regulated organizations, and departments such as HR, Facilities, Finance, and Legal. It covers incident and service request management alongside problem and…

Read the review →
  1. OpsYnt ITSMIT Problem Management Software 9.030-day trial
  2. ZentraITSMIT Problem Management Software 8.930-day trial

Strengths and trade-offs

  • OpsYnt ITSM — where it wins

    • Root-cause, known-error, workaround, and permanent-fix workflows
    • CMDB, change management, catalog, SLA, and knowledge capabilities
    • Web, iOS, Android, API, and integrations with Teams, Slack, and identity tools

    Where it doesn't

    • Problem management starts at the Business plan
    • Paid pricing details vary by plan and are not summarized here
    • Advanced identity, audit, uptime, and deployment options require Enterprise

  • ZentraITSM — where it wins

    • Problem and change management include CAB workflows.
    • CMDB, service catalogs, approvals, and no-code automation.
    • Cloud, self-hosted, API, webhooks, and broad integrations.

    Where it doesn't

    • There is no free plan.
    • Basic focuses on incidents and service requests.
    • Advanced capabilities require higher paid tiers.
  • OpsYnt ITSM9.0/10 · 30-day trial

    A broad cloud ITSM suite with dedicated problem-management workflows and enterprise controls.

    Visit OpsYntFull verdict →
  • ZentraITSM8.9/10 · 30-day trial

    A broad ITSM platform with problem management, automation, AI, and cloud or self-hosted deployment.

    Visit ZentraITSMFull verdict →

More comparisons

All IT problem management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update