OpsYnt ITSM
OpsYnt ITSM: A broad cloud ITSM suite with dedicated problem-management workflows and enterprise controls. Ranked #3 of 39 in IT Problem Management Software by our editors (9.0/10); pricing: 30-day trial; best for broad cloud ITSM with problem-management depth.
At a glance
- Editor score9.0 / 10
- Pricing30-day trial
- Best forBroad cloud ITSM with problem-management depth
- Free planNo
- Root-cause analysisYes
- Facts checked20 Sep 2026
Where it wins
- Root-cause, known-error, workaround, and permanent-fix workflows
- CMDB, change management, catalog, SLA, and knowledge capabilities
- Web, iOS, Android, API, and integrations with Teams, Slack, and identity tools
Where it doesn't
- Problem management starts at the Business plan
- Paid pricing details vary by plan and are not summarized here
- Advanced identity, audit, uptime, and deployment options require Enterprise
Our verdict on OpsYnt ITSM
OpsYnt ITSM is an ITIL-aligned service management platform for internal IT, HR, facilities, and other shared-service teams. It combines incident, problem, change, request, asset, configuration, knowledge, SLA, reporting, and employee self-service capabilities in a cloud deployment. Its problem-management tools cover root-cause analysis, known-error records, workaround publication, incident linking, and permanent-fix workflows, making it a fit for teams that need to move beyond ticket resolution and track recurring service issues.
The plan structure adds capability progressively. Starter includes ticketing, CRM, knowledge base, a client portal, basic SLAs, and community support. Pro adds billing automation with Stripe, dispatch and scheduling, RMM integrations, asset management and CMDB, standard AI Copilot, and email support. Business is the key tier for this category, adding change and problem management, advanced AI Copilot, advanced reporting, custom dashboards, a public REST API, and priority support. Enterprise adds SSO with SAML/OIDC and SCIM, a dedicated CSM, a 99.9% uptime SLA, on-premise or private-cloud deployment, custom integrations, data residency, and immutable audit logs. A 30-day trial is available.
Platform fit is a clear strength for organizations with mixed service workflows. OpsYnt ITSM supports web, iOS, Android, and API access, plus integrations with Microsoft Teams, Slack, Microsoft Entra ID, Okta, RMM/APM systems, and Stripe. No-code automation, dynamic service-catalog forms, approval workflows, SLA breach alerts, and reporting for MTTR, FCR, CSAT, SLA attainment, and backlog extend the platform beyond problem records. Choose it when one system should connect problem management with incidents, changes, assets, and employee requests. Teams seeking problem management below the Business tier, or a narrower ticketing tool, may prefer a simpler alternative.
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OpsYnt ITSM pricing
All 4 OpsYnt ITSM plans and prices →
OpsYnt ITSM fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Root-cause analysis | Yes |
| Known-error database | Yes |
| Workaround tracking | Yes |
| Incident linking | Yes |
| Permanent-fix tracking | Yes |
| Deployment options | Cloud |
| Free trial | 30 days · no card needed |
| Money-back guarantee | 30 days |
| Deployment | Cloud, Self-hosted |
| Platforms | Web, iOS, Android |
| Compliance & security | GDPR, HIPAA, SSO/SAML, 2FA |
| Support | Email, Community |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 6 integrations: Microsoft Teams, Slack, Microsoft Entra ID, Okta, RMM/APM systems, Stripe |
| Pricing | 30-day trial (source) |
| Website | opsynt.com |
| Facts checked | 20 Sep 2026 |
OpsYnt ITSM integrations
OpsYnt ITSM lists 6 integrations on its own site.
- Microsoft Teams
- Slack
- Microsoft Entra ID
- Okta
- RMM/APM systems
- Stripe
Alternatives to OpsYnt ITSM
- Infraon ITSMA focused ITSM platform with root-cause workflows, CMDB visibility, automation, and hybrid deployment.9.4
- Virima ITSMA deep problem-management suite for enterprise IT teams, with published pricing from $4,740 a year.9.2
- ZentraITSMA broad ITSM platform with problem management, automation, AI, and cloud or self-hosted deployment.8.9
See all OpsYnt ITSM alternatives →
OpsYnt ITSM vs the competition
- OpsYnt ITSM vs Infraon ITSM
- OpsYnt ITSM vs Virima ITSM
- OpsYnt ITSM vs ZentraITSM
- OpsYnt ITSM vs DemandFlow ITSM
- OpsYnt ITSM vs ZServiceDesk
- OpsYnt ITSM vs OMNITRACKER IT Service Management Center
Compare OpsYnt ITSM with any tool side by side →
Also Ranked In
OpsYnt ITSM is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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