OpsYnt ITSM vs ZServiceDesk

OpsYnt ITSM9.0Visit ZServiceDesk8.7Visit

Higher score OpsYnt ITSM #3 in IT Problem Management Software 9.0/10 30-day trial Free trial✓ 5 of 5 features Visit OpsYnt

vs

ZServiceDesk #6 in IT Problem Management Software 8.7/10 Pricing on request ✓ 5 of 5 features Visit ZServiceDesk

• OpsYnt ITSM fits best

  Broad cloud ITSM with problem-management depth

• ZServiceDesk fits best

  Mobile-ready teams needing complete problem controls

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Side by side

Feature	OpsYnt ITSM 9.0/10 Visit ↗	ZServiceDesk 8.7/10 Visit ↗
At a glance
Editor score	9.0	8.7
Ranking	#3 in IT Problem Management Software	#6 in IT Problem Management Software
Best for	Broad cloud ITSM with problem-management depth	Mobile-ready teams needing complete problem controls
Pricing model	Paid	Paid
Starting price	—	Pricing on request
Free plan	—	Not checked yet
Free trial	30 days	—
Deployment	Cloud, Self-hosted	Cloud, Self-hosted
Platforms	Web, iOS, Android	Web, Windows, macOS, Linux, iOS, Android
Support	Email, Community	Email, Phone, Tickets, Docs · 24/7
Compliance	GDPR, HIPAA, SSO/SAML, 2FA	SSO/SAML, 2FA
Integrations	6 integrations	11 integrations
Built for	Small business, Mid-market, Enterprise	Solo, Small business, Mid-market, Enterprise
Features OpsYnt ITSM 5/5 · ZServiceDesk 5/5
Root-cause analysis	✓	✓
Known-error database	✓	✓
Workaround tracking	✓	✓
Incident linking	✓	✓
Permanent-fix tracking	✓	✓
Specs
Deployment options	Cloud	Hybrid
Our review
Pros	Root-cause, known-error, workaround, and permanent-fix workflows CMDB, change management, catalog, SLA, and knowledge capabilities Web, iOS, Android, API, and integrations with Teams, Slack, and identity tools	Links incidents, known errors, workarounds, and corrective actions Supports configurable workflows, approvals, escalations, and notifications Runs across web, desktop, mobile, and hybrid environments
Cons	Problem management starts at the Business plan Paid pricing details vary by plan and are not summarized here Advanced identity, audit, uptime, and deployment options require Enterprise	Pricing requires contacting sales The broad platform scope may exceed narrow problem-management needs Enterprise integrations and workflows may require configuration
Our verdict	OpsYnt ITSM is an ITIL-aligned service management platform for internal IT, HR, facilities, and other shared-service teams. It combines incident, problem, change, request, asset, configuration, knowledge, SLA, reporting, and employee… Read the review →	ZServiceDesk is an enterprise service management platform for IT and business departments. Its problem-management capabilities cover root-cause analysis, known-error records, workaround documentation, incident linking, and permanent… Read the review →

Strengths and trade-offs

• OpsYnt ITSM — where it wins

  • Root-cause, known-error, workaround, and permanent-fix workflows
  • CMDB, change management, catalog, SLA, and knowledge capabilities
  • Web, iOS, Android, API, and integrations with Teams, Slack, and identity tools

  Where it doesn't

  • Problem management starts at the Business plan
  • Paid pricing details vary by plan and are not summarized here
  • Advanced identity, audit, uptime, and deployment options require Enterprise

• ZServiceDesk — where it wins

  • Links incidents, known errors, workarounds, and corrective actions
  • Supports configurable workflows, approvals, escalations, and notifications
  • Runs across web, desktop, mobile, and hybrid environments

  Where it doesn't

  • Pricing requires contacting sales
  • The broad platform scope may exceed narrow problem-management needs
  • Enterprise integrations and workflows may require configuration

• OpsYnt ITSM9.0/10 · 30-day trial

  A broad cloud ITSM suite with dedicated problem-management workflows and enterprise controls.

  Visit OpsYntFull verdict →
• ZServiceDesk8.7/10 · Pricing on request

  A broad problem-management platform with mobile access and configurable controls.

  Visit ZServiceDeskFull verdict →