Virima ITSM vs OpsYnt ITSM

Virima ITSM9.2Visit OpsYnt ITSM9.0Visit

Higher score Virima ITSM #2 in IT Problem Management Software 9.2/10 Paid ✓ 5 of 5 features Visit Virima

vs

OpsYnt ITSM #3 in IT Problem Management Software 9.0/10 30-day trial Free trial✓ 5 of 5 features Visit OpsYnt

• Virima ITSM fits best

  Enterprise teams needing deep problem analysis

• OpsYnt ITSM fits best

  Broad cloud ITSM with problem-management depth

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Side by side

Feature	Virima ITSM 9.2/10 Visit ↗	OpsYnt ITSM 9.0/10 Visit ↗
At a glance
Editor score	9.2	9.0
Ranking	#2 in IT Problem Management Software	#3 in IT Problem Management Software
Best for	Enterprise teams needing deep problem analysis	Broad cloud ITSM with problem-management depth
Pricing model	Paid	Paid
Starting price	$4,740/yr	—
Free plan	—	—
Free trial	—	30 days
Deployment	Cloud, Self-hosted	Cloud, Self-hosted
Platforms	Web, Windows, macOS, Linux	Web, iOS, Android
Support	Email, Phone, Docs · 24/7	Email, Community
Compliance	SOC 2, ISO 27001, SSO/SAML	GDPR, HIPAA, SSO/SAML, 2FA
Integrations	15 integrations	6 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Virima ITSM 5/5 · OpsYnt ITSM 5/5
Root-cause analysis	✓	✓
Known-error database	✓	✓
Workaround tracking	✓	✓
Incident linking	✓	✓
Permanent-fix tracking	✓	✓
Specs
Deployment options	Cloud	Cloud
Our review
Pros	Recurring-incident analysis and root-cause investigation Known errors, workarounds, test plans and resolution tracking Discovery, CMDB, service mapping and broad ITSM integrations	Root-cause, known-error, workaround, and permanent-fix workflows CMDB, change management, catalog, SLA, and knowledge capabilities Web, iOS, Android, API, and integrations with Teams, Slack, and identity tools
Cons	Business Pro starts at $4,740 a year, billed annually No free plan is included Unlimited discovery installations and private hosting require Enterprise	Problem management starts at the Business plan Paid pricing details vary by plan and are not summarized here Advanced identity, audit, uptime, and deployment options require Enterprise
Our verdict	Virima ITSM is an ITIL-compliant service management platform for enterprise IT teams managing incidents, problems, changes, configurations, knowledge and requests. Its problem-management tools connect recurring-incident analysis with… Read the review →	OpsYnt ITSM is an ITIL-aligned service management platform for internal IT, HR, facilities, and other shared-service teams. It combines incident, problem, change, request, asset, configuration, knowledge, SLA, reporting, and employee… Read the review →

Strengths and trade-offs

• Virima ITSM — where it wins

  • Recurring-incident analysis and root-cause investigation
  • Known errors, workarounds, test plans and resolution tracking
  • Discovery, CMDB, service mapping and broad ITSM integrations

  Where it doesn't

  • Business Pro starts at $4,740 a year, billed annually
  • No free plan is included
  • Unlimited discovery installations and private hosting require Enterprise

• OpsYnt ITSM — where it wins

  • Root-cause, known-error, workaround, and permanent-fix workflows
  • CMDB, change management, catalog, SLA, and knowledge capabilities
  • Web, iOS, Android, API, and integrations with Teams, Slack, and identity tools

  Where it doesn't

  • Problem management starts at the Business plan
  • Paid pricing details vary by plan and are not summarized here
  • Advanced identity, audit, uptime, and deployment options require Enterprise

• Virima ITSM9.2/10 · Paid

  A deep problem-management suite for enterprise IT teams, with published pricing from $4,740 a year.

  Visit VirimaFull verdict →
• OpsYnt ITSM9.0/10 · 30-day trial

  A broad cloud ITSM suite with dedicated problem-management workflows and enterprise controls.

  Visit OpsYntFull verdict →