Infronest Problem Management
Infronest Problem Management: A focused problem-management module with detailed controls and high entry pricing. Ranked #8 of 39 in IT Problem Management Software by our editors (8.5/10); pricing: 14-day trial; best for organizations needing dedicated problem records.
At a glance
- Editor score8.5 / 10
- Pricing14-day trial
- Best forOrganizations needing dedicated problem records
- Free planNo
- Paid from₹29,999/mo
- Root-cause analysisYes
- Facts checked20 Sep 2026
Where it wins
- Links multiple incidents to each problem record
- Tracks workarounds, known errors, and permanent resolutions
- Supports web, desktop, mobile, API, cloud, and self-hosted deployment
Where it doesn't
- Starts at INR 29,999 per month
- Problem Management is priced within the broader ITSM platform
- Only Change Management integration is listed
Our verdict on Infronest Problem Management
Infronest Problem Management is an ITSM module for investigating recurring incidents and documenting their underlying causes. It is designed for enterprises, managed service providers, and technology organisations that need dedicated problem records rather than incident tracking alone. Teams can assign priority and impact, use lifecycle statuses and auto-numbering, associate affected assets, add internal or shared investigation comments, and manage records through closure.
Pricing is published for the broader Infronest platform rather than as a separate Problem Management SKU. The Starter plan costs INR 29,999 per month with monthly billing or INR 25,499 per month with annual billing, and includes helpdesk and ITSM with change and problem management, email support, and a 24-hour response SLA. Professional costs INR 49,999 monthly or INR 42,499 per month with annual billing; it adds priority support with a 4-hour response, Compliance Center, and Security Dashboard. Enterprise costs INR 94,999 monthly or INR 79,999 per month with annual billing, adding all listed platform sub-modules, custom integrations and API access, an on-premise deployment option, and a dedicated success manager. A 14-day free trial is available.
The standout capability is the depth of its problem record controls. Teams can link multiple related incidents, document root-cause analysis, record temporary workarounds, flag known errors in a dedicated database, and track permanent resolutions through closure. This makes the product a strong fit for organisations with recurring incidents, formal investigation workflows, or known-error processes. It also supports web, Windows, macOS, Linux, iOS, Android, and API access, with Change Management listed as an integration. Organisations seeking a lower-cost, narrowly scoped problem tool may find the platform’s entry price and broader ITSM packaging difficult to justify.
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Infronest Problem Management pricing
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Infronest Problem Management fact sheet
| Free plan | No |
|---|---|
| Paid from | ₹29,999/mo |
| Root-cause analysis | Yes |
| Known-error database | Yes |
| Workaround tracking | Yes |
| Incident linking | Yes |
| Permanent-fix tracking | Yes |
| Deployment options | Not verified |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Self-hosted, Desktop, Mobile |
| Platforms | Web, Windows, macOS, Linux, iOS, Android |
| Compliance & security | GDPR, SSO/SAML, 2FA |
| Support | Email, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 1 integrations: Change Management |
| Pricing | 14-day trial (source) |
| Website | infronest.com |
| Facts checked | 20 Sep 2026 |
Infronest Problem Management integrations
Infronest Problem Management lists 1 integrations on its own site.
- Change Management
Alternatives to Infronest Problem Management
- Infraon ITSMA focused ITSM platform with root-cause workflows, CMDB visibility, automation, and hybrid deployment.9.4
- Virima ITSMA deep problem-management suite for enterprise IT teams, with published pricing from $4,740 a year.9.2
- OpsYnt ITSMA broad cloud ITSM suite with dedicated problem-management workflows and enterprise controls.9.0
See all Infronest Problem Management alternatives →
Infronest Problem Management vs the competition
- Infronest Problem Management vs Infraon ITSM
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- Infronest Problem Management vs OpsYnt ITSM
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- Infronest Problem Management vs DemandFlow ITSM
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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