Infronest Problem Management review
A focused problem-management module with detailed controls and high entry pricing.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Infronest Problem Management is an ITSM module for investigating recurring incidents and documenting their underlying causes. It is designed for enterprises, managed service providers, and technology organisations that need dedicated problem records rather than incident tracking alone. Teams can assign priority and impact, use lifecycle statuses and auto-numbering, associate affected assets, add internal or shared investigation comments, and manage records through closure.
Pricing is published for the broader Infronest platform rather than as a separate Problem Management SKU. The Starter plan costs INR 29,999 per month with monthly billing or INR 25,499 per month with annual billing, and includes helpdesk and ITSM with change and problem management, email support, and a 24-hour response SLA. Professional costs INR 49,999 monthly or INR 42,499 per month with annual billing; it adds priority support with a 4-hour response, Compliance Center, and Security Dashboard. Enterprise costs INR 94,999 monthly or INR 79,999 per month with annual billing, adding all listed platform sub-modules, custom integrations and API access, an on-premise deployment option, and a dedicated success manager. A 14-day free trial is available.
The standout capability is the depth of its problem record controls. Teams can link multiple related incidents, document root-cause analysis, record temporary workarounds, flag known errors in a dedicated database, and track permanent resolutions through closure. This makes the product a strong fit for organisations with recurring incidents, formal investigation workflows, or known-error processes. It also supports web, Windows, macOS, Linux, iOS, Android, and API access, with Change Management listed as an integration. Organisations seeking a lower-cost, narrowly scoped problem tool may find the platform’s entry price and broader ITSM packaging difficult to justify.
Infronest Problem Management pros and cons
- Where it wins
- Links multiple incidents to each problem record
- Tracks workarounds, known errors, and permanent resolutions
- Supports web, desktop, mobile, API, cloud, and self-hosted deployment
- Where it doesn't
- Starts at INR 29,999 per month
- Problem Management is priced within the broader ITSM platform
- Only Change Management integration is listed
Infronest Problem Management fact sheet, pricing and score →
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