ZentraITSM vs Infronest Problem Management

ZentraITSM8.9Visit Infronest Problem Management8.5Visit

Higher score ZentraITSM #4 in IT Problem Management Software 8.9/10 30-day trial Free trial✓ 0 of 5 features Visit ZentraITSM

vs

Infronest Problem Management #8 in IT Problem Management Software 8.5/10 14-day trial Free trial✓ 5 of 5 features Visit Infronest

• ZentraITSM fits best

  Flexible cloud or self-hosted ITSM

• Infronest Problem Management fits best

  Organizations needing dedicated problem records

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Side by side

Feature	ZentraITSM 8.9/10 Visit ↗	Infronest Problem Management 8.5/10 Visit ↗
At a glance
Editor score	8.9	8.5
Ranking	#4 in IT Problem Management Software	#8 in IT Problem Management Software
Best for	Flexible cloud or self-hosted ITSM	Organizations needing dedicated problem records
Pricing model	Paid	Paid
Starting price	$19/user/mo	₹29,999/mo
Free plan	—	—
Free trial	30 days	14 days
Free trial length	30 days · no card needed	14 days · no card needed
Deployment	Cloud, Self-hosted	Cloud, Self-hosted, Desktop, Mobile
Platforms	Web	Web, Windows, macOS, Linux, iOS, Android
Support	Email · 24/7	Email, Docs
Compliance	SOC 2, ISO 27001, SSO/SAML	GDPR, SSO/SAML, 2FA
Integrations	13 integrations	1 integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features ZentraITSM 0/5 · Infronest Problem Management 5/5
Root-cause analysis	Not checked yet	✓ (best)
Known-error database	Not checked yet	✓ (best)
Workaround tracking	Not checked yet	✓ (best)
Incident linking	Not checked yet	✓ (best)
Permanent-fix tracking	Not checked yet	✓ (best)
Specs
Deployment options	Not checked yet	Not checked yet
Our review
Pros	Problem and change management include CAB workflows. CMDB, service catalogs, approvals, and no-code automation. Cloud, self-hosted, API, webhooks, and broad integrations.	Links multiple incidents to each problem record Tracks workarounds, known errors, and permanent resolutions Supports web, desktop, mobile, API, cloud, and self-hosted deployment
Cons	There is no free plan. Basic focuses on incidents and service requests. Advanced capabilities require higher paid tiers.	Starts at INR 29,999 per month Problem Management is priced within the broader ITSM platform Only Change Management integration is listed
Our verdict	ZentraITSM is an IT service management platform for internal IT teams, MSPs, regulated organizations, and departments such as HR, Facilities, Finance, and Legal. It covers incident and service request management alongside problem and… Read the review →	Infronest Problem Management is an ITSM module for investigating recurring incidents and documenting their underlying causes. It is designed for enterprises, managed service providers, and technology organisations that need dedicated… Read the review →

Strengths and trade-offs

• ZentraITSM — where it wins

  • Problem and change management include CAB workflows.
  • CMDB, service catalogs, approvals, and no-code automation.
  • Cloud, self-hosted, API, webhooks, and broad integrations.

  Where it doesn't

  • There is no free plan.
  • Basic focuses on incidents and service requests.
  • Advanced capabilities require higher paid tiers.

• Infronest Problem Management — where it wins

  • Links multiple incidents to each problem record
  • Tracks workarounds, known errors, and permanent resolutions
  • Supports web, desktop, mobile, API, cloud, and self-hosted deployment

  Where it doesn't

  • Starts at INR 29,999 per month
  • Problem Management is priced within the broader ITSM platform
  • Only Change Management integration is listed

• ZentraITSM8.9/10 · 30-day trial

  A broad ITSM platform with problem management, automation, AI, and cloud or self-hosted deployment.

  Visit ZentraITSMFull verdict →
• Infronest Problem Management8.5/10 · 14-day trial

  A focused problem-management module with detailed controls and high entry pricing.

  Visit InfronestFull verdict →